Assistant General Manager (Sbarro)
About The Position
The Assistant General Manager assists the General Manager with daily restaurant operations, maintaining Sbarro’s food-quality standards and ensuring compliance with operating procedures, company policies, local regulations, and health and safety requirements. The role supports opening and closing procedures, cash handling, equipment checks, restaurant security, and a clean, safe environment for guests and staff. The Assistant General Manager supervises, trains, develops, and supports restaurant team members; assists with recruiting, onboarding, retention, delegation, and performance reviews; and promotes a positive, collaborative team atmosphere. The position also helps deliver excellent customer service, resolve customer concerns, and maintain high standards of food quality, service, and cleanliness. The role assists with sales and cost tracking, budgeting, inventory control, labor scheduling and costs, payroll processing, ordering, deliveries, and waste monitoring. It also supports local marketing and promotions, community engagement, and relationships with local businesses and customers. The posting refers to promoting Del Taco’s brand despite identifying the role as Assistant General Manager (Sbarro).
Requirements
- High school diploma or equivalent.
- At least 2–3 years of supervisory or management experience in the food service industry.
- Strong leadership skills and ability to motivate, train, and develop staff.
- Excellent customer service skills and ability to handle customer complaints professionally and promptly.
- Experience managing budgets, controlling costs, and maximizing profitability.
- Ability to multitask and stay organized in a fast-paced environment.
- Strong verbal and written communication skills and ability to work effectively with customers and team members.
- Ability to make quick decisions and solve problems effectively under pressure.
Nice To Haves
- College degree in business, hospitality management, or a related field.
Responsibilities
- Assist the General Manager in overseeing day-to-day restaurant operations.
- Ensure food products meet Sbarro quality standards from preparation through presentation.
- Enforce operating standards and procedures and ensure adherence to company policies and local regulations.
- Monitor food safety, sanitation, and cleanliness standards.
- Assist with opening and closing procedures, including cash handling, equipment checks, and restaurant security.
- Supervise, train, and develop restaurant staff.
- Assist with recruiting, onboarding, and retaining team members.
- Delegate tasks and balance workloads to meet operational needs.
- Conduct performance reviews and provide constructive feedback.
- Foster a positive, team-oriented atmosphere that supports collaboration and customer service.
- Maintain high standards of service, food quality, and cleanliness to support a positive customer experience.
- Resolve customer complaints and concerns professionally and efficiently.
- Lead by example in customer interactions and problem-solving.
- Assist with tracking sales, controlling costs, and managing inventory and restaurant finances.
- Help maintain profitability by following budget guidelines and minimizing waste, theft, and errors.
- Manage labor costs by aligning staffing levels with sales forecasts and labor budgets.
- Assist with payroll processing and labor scheduling.
- Help manage food, beverage, and supply inventory, including placing orders and monitoring deliveries.
- Track inventory usage and waste and maintain accurate inventory records.
- Ensure compliance with health, safety, sanitation, food-handling, and employee-safety requirements.
- Conduct safety checks and maintain a safe work environment.
- Ensure kitchen equipment is working and promptly report maintenance issues.
- Support local marketing strategies and promotions to drive traffic and sales.
- Assist with community engagement and relationships with local businesses and customers.
- Help promote the brand and maintain the restaurant’s positive community reputation.
Benefits
- Health care plan including medical, dental, and vision coverage.
- Retirement plan (401k, IRA).
- Paid time off, including vacation, sick time, and public holidays.
- Weekly pay.
- Growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
