Assistant General Manager
About The Position
The Assistant General Manager (AGM) is part of the service center’s management team and helps drive sales growth and excellent guest experiences. Working directly with the General Manager, the AGM supports revenue growth by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus. The role also helps develop teammates, maintain quality and safety standards, and keep the service center clean and presentable. The AGM assists with financial and operational management, including budgeting, sales forecasts, financial performance, expense controls, inventory, product orders, and cash handling. The role provides direction, coaching, and mentoring to teammates, automotive technicians, and customer service advisors; leads daily huddles and store meetings; handles guest questions and concerns; and performs opening and closing duties when the General Manager is absent. The AGM may also carry out other duties and projects as needed.
Requirements
- One to three years of retail management experience; professional automotive experience is not required.
- Exceptional oral and written communication skills.
- Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
- Positive and helpful attitude, with professional conduct and appearance.
- Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
- A “Guest First” mindset.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to work amid frequently changing hot and cold temperatures, loud noises, and exhaust fumes.
- Ability to lift and move work-related items weighing up to 50 pounds.
- Must be at least 18 years of age.
Responsibilities
- Work with the General Manager to grow revenue by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
- Coach the team to deliver excellent customer service and create exceptional guest experiences.
- Set a positive leadership example and build team engagement and efficiency.
- Develop teammates through internal training, ongoing guidance, coaching, and direction.
- Ensure quality control measures and processes are followed consistently.
- Handle inventory, cash-handling processes, guest issues and concerns, and other necessary duties and projects; work with the District Manager on critical initiatives.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide the team with clear and detailed direction.
- Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and customer service advisors.
- Perform opening and closing duties when the General Manager is absent.
- Help the General Manager build and maintain an engaged workforce that reflects customer volume and business needs.
- Lead daily team huddles and store meetings, setting direction for achieving business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- No need to pay for tools
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot access to discounts on products and services, including travel, electronics, and concerts
- Paid time off after 180 days
- Spot bonuses through the internal rewards program
- Paid and laundered uniforms
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
