Maple & Ash Boston - Assistant General Manager

MAPLE HOSPITALITY GROUP•Boston, MA

2d•$100,000 - $110,000

About The Position

The Assistant General Manager supports the General Manager in running Maple & Ash Boston, helping deliver exceptional food quality, guest satisfaction, and service in a high-volume, upscale restaurant. The role resolves customer and employee complaints, takes on assigned tasks and new requests from the General Manager, and identifies opportunities to add value. The Assistant General Manager manages and develops Floor Managers, participates in weekly Manager and Executive meetings, and helps recruit and train staff to meet company standards and understand the company culture. The role supports oversight of purchasing, inventory, supplier relationships, expenditures, budgets, and financial performance in collaboration with the General Manager and accounting personnel. The position also maintains a safe, healthy, and secure workplace by enforcing sanitation procedures and complying with health and legal regulations. It helps maintain the appropriate restaurant atmosphere by adjusting music, lighting, and temperature, and keeps up with competitors and emerging restaurant-industry trends.

Requirements

At least 3 years of managerial experience in a high-volume, upscale restaurant or hospitality establishment.
Warm, hospitable, guest-focused personality and ability to build relationships with important investors and VIP clients.
Experience with P&L and COGS and a history of interacting with accounting personnel.
Ability to collaborate with the Finance department to set and maintain appropriate financial goals.
Excellent leadership skills in staffing, managing, and leading front-of-house staff and managers.
Ability to think on your feet and make important decisions with minimal supervision.
Ability to communicate effectively and relay information to staff and the General Manager.
Polished, professional demeanor and pride in personal appearance.
Ability to remain composed and organized in a fast-paced, high-volume work environment.
Adaptability and flexibility with changing software technologies and operational processes.

Responsibilities

Resolve customer and employee complaints.
Assist the General Manager in accomplishing company goals, completing assigned tasks, taking on new requests, and identifying opportunities to add value.
Manage and develop Floor Managers.
Participate in weekly Manager and Executive meetings.
Audit menu items and deliver exceptional customer service to ensure food quality and customer satisfaction.
Maintain a safe, secure, and healthy workplace by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems.
Adjust the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere.
Track emerging restaurant-industry trends, build personal networks, and stay informed about press publications and articles.
Assist the General Manager in overseeing managers' purchasing and inventory activities, including negotiating prices and contracts, developing preferred supplier lists, reviewing usage reports, analyzing variances, and taking corrective actions.
Recruit exceptional staff and ensure they are trained to perform their duties above expectations and understand the company culture.
Assist the General Manager and accounting personnel in reviewing and monitoring expenditures against budget limitations and improving performance.