Maple & Ash Boston - Assistant General Manager

Maple Hospitality Group•Boston, MA

12h

About The Position

The Assistant General Manager at Maple & Ash Boston supports the General Manager in achieving company goals and overseeing restaurant operations. This role resolves customer and employee complaints, manages and develops Floor Managers, and participates in weekly manager and executive meetings. It helps ensure food quality and customer satisfaction through menu audits and exceptional guest service, and maintains a safe, healthy, and secure working environment by enforcing sanitation procedures and complying with health and legal regulations. The Assistant General Manager also adjusts the restaurant’s atmosphere as needed, monitors industry trends and competitors, and supports purchasing, inventory, supplier, and budget oversight. The role recruits and trains staff to meet expectations and understand the company culture, and works with accounting personnel to monitor expenditures and improve performance.

Requirements

At least 3 years of managerial experience in a high-volume, upscale restaurant or hospitality establishment.
Warm, hospitable, guest-focused personality and ability to build relationships with important investors and VIP clients.
Experience with P&L and COGS and a history of interaction with accounting personnel.
Ability to collaborate with the Finance department to set and maintain financial goals.
Excellent leadership skills in staffing, managing, and leading front-of-house staff and managers.
Ability to think on one’s feet and make important decisions with minimal supervision.
Ability to communicate effectively and relay information to staff and the General Manager.
Polished professional who takes pride in their appearance.
Ability to maintain composure and stay organized in a fast-paced, high-volume work environment.
Adaptability and flexibility with changing software technologies and operational processes.

Responsibilities

Resolve customer and employee complaints.
Assist the General Manager with assigned tasks, new requests, and opportunities to add value and accomplish company goals.
Manage and develop Floor Managers.
Participate in weekly manager and executive meetings.
Audit menu items and deliver exceptional customer service to ensure food quality and customer satisfaction.
Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems.
Adjust the environment, music, lighting, and temperature to maintain the appropriate atmosphere.
Track restaurant industry trends, develop professional networks, and stay informed through press publications and articles.
Assist the General Manager in overseeing managers’ purchasing and inventory controls, including price and contract negotiations, preferred supplier lists, usage reports, variance analysis, and corrective actions.
Recruit exceptional staff and ensure they are properly trained to perform their duties above expectations and understand the company culture.
Assist the General Manager and accounting personnel in reviewing and monitoring expenditures against budget limitations and improving performance.