Assistant General Manager

Panera Bread•Bolingbrook, IL

21d

About The Position

The Assistant General Manager helps lead a Panera bakery-cafe and its team, partnering with the General Manager to oversee operations, delight guests, and grow the business. The role takes ownership of hiring, training, and team development while helping the bakery-cafe meet its goals, operational and quality standards, and guest-service expectations. The Assistant General Manager also supports the bakery-cafe’s costs and inventory and helps build a culture of warmth, belonging, growth, and trust.

Requirements

Must be at least 18 years of age.
Proven ability to drive positive results through strong business acumen.
Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
Flexible availability, including nights and weekends.
Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
Ability to stand and walk for up to 6 hours.
Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.
Any job offer is conditional on the results of a background check.

Nice To Haves

At least 1 year of restaurant management experience is preferred.
ServSafe certification, or the ability to achieve it.

Responsibilities

Support the General Manager with key decisions and problem solving.
Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
Support hiring, onboarding, and training of new team members; motivate, engage, inspire, and celebrate the team.
Assist with managing team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
Partner with the General Manager to develop managers and subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
Work with the team to ensure guests are delighted by food quality, service, and the team.
Build relationships that encourage long-term guest loyalty.
Follow operational procedures to execute company strategies and initiatives.
Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
Assist the General Manager with maintaining the bakery-cafe’s overall costs and inventory.
Model Panera’s Guiding Values and Behaviors, including taking initiative, finding solutions, working as a team, and celebrating success.