Assistant General Manager - 10 Barrel Brewing

Tilray Brands, Inc.•Boise, ID

21d

About The Position

The Assistant General Manager supports daily pub operations, leads the team, and helps create a welcoming, consistent guest experience. This hands-on leadership role works closely with the General Manager and kitchen leadership to maintain service standards, manage labor, support employees, and meet financial goals.

Requirements

Previous restaurant or hospitality management experience.
Strong leadership, communication, organization, and guest service skills.
Experience with scheduling, timekeeping, payroll review, and POS systems.
Ability to manage competing priorities and remain composed during busy service.
Availability to work evenings, weekends, holidays, and events.
Ability to obtain and maintain required food handler and alcohol service certifications.
Ability to perform the essential duties of the position, with or without reasonable accommodation.

Nice To Haves

High-volume pub experience preferred.

Responsibilities

Lead shifts and maintain a visible presence on the floor during service.
Support opening and closing procedures, cleanliness, safety, and overall pub readiness.
Address guest concerns promptly and professionally.
Coordinate with kitchen leadership to ensure timely service and consistent food and beverage quality.
Maintain responsible alcohol service and compliance with company policies and applicable requirements.
Assist with hiring, onboarding, training, scheduling, and employee development.
Set clear expectations and provide ongoing coaching and accountability.
Adjust staffing based on business volume and labor goals.
Support employee concerns with professionalism and discretion, escalating issues when appropriate.
Step into service positions as needed to support the team.
Review timecards for accuracy, including missed punches, breaks, job codes, and tip entries.
Resolve timekeeping discrepancies with employees and managers.
Prepare and process payroll accurately and on time according to company procedures.
Maintain accurate payroll records and protect confidential employee information.
Communicate payroll concerns promptly to the General Manager and payroll team.
Respond to initial banquet and private event inquiries by phone, email, and in person.
Gather event details, including preferred date, guest count, budget, food and beverage needs, and room setup.
Share approved menus, pricing, space information, and booking policies.
Document inquiries and coordinate availability, proposals, and next steps with the General Manager or designated event contact.
Assist with event walkthroughs, setup, staffing, execution, and follow-up.
Communicate event details clearly to front-of-house and kitchen teams.
Assist with cash handling, deposits, daily sales reconciliation, and reporting.
Monitor labor, waste, discounts, and other controllable expenses.
Support inventory counts, ordering, receiving, and product availability.
Help drive sales through team training, promotions, and community engagement.