Assistant General Manager

KidStrong Timonium•Bel Air, MD

20d•$20 - $25

About The Position

The KidStrong Assistant General Manager is the second-in-command at a center and works closely with the General Manager to foster learning and development for coaches and families, deliver strong business results, support sales performance, and reduce member attrition. This welcoming, engaging leader focuses on delivering an exceptional experience for children, families, and team members. The role supports center operations, sales, staff leadership and development, and coaching. The typical schedule includes four weekdays and one weekend shift, with specific hours depending on the center’s needs. The position includes approximately 5–10 coaching hours per week. When the General Manager is off, the Assistant General Manager serves as Manager on Duty. The position has no direct reports and works closely with center team members, families, leadership, and KidStrong, Inc. headquarters.

Requirements

Athletic or coaching background and experience working with or coaching children ages 15 months to 11 years; passion for working with children is non-negotiable.
Comfort speaking with parents and guardians about a variety of topics.
Achieve Coach Certification through the HQ Training and Certification team.
Complete training through LearnUpon as required by the HQ Training and Certification team.
Practical work experience with Google and Microsoft platforms.
Intermediate knowledge of physiology, exercise techniques, and body mechanics.
CPR certified.
Able to work in a physically intensive environment, including moving through classes, covering multiple miles in a shift, and lifting and repeatedly moving equipment weighing up to 25 pounds.
Comfortable physically working with children to support proper technique and student safety.

Nice To Haves

Prior experience as a pediatric occupational therapist or physical therapist.
Previous management experience.
Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP.

Responsibilities

Understand the center’s key performance indicators and financials to make informed business decisions.
Build and maintain relationships with KidStrong families and provide exceptional customer service.
Oversee center initiatives, including maintenance, training, and brand consistency.
Perform daily, weekly, and monthly cleaning and maintenance of the center.
Communicate coach schedule changes through appropriate scheduling and communication platforms.
Sell and schedule camps, parties, and other events to maximize center profitability.
Manage leads by conducting call drives to new and existing leads in the center’s CRM tool.
Finalize sales and bookings generated through the online self-sign-up flow.
Source and attend local events to increase brand awareness and generate leads and memberships.
Foster a coaching culture and continuously assess and document coaches using the KidStrong Coach DNA profile and class quality.
Partner with the General Manager to onboard, manage, train, and evaluate coaching candidates.
Support staff members’ ongoing professional development through LearnUpon.
Communicate professionally with coworkers through Slack and email, including checking messages periodically when away from centers.
Coach students using an evolving curriculum focused on brain, physical, and character development for children from walking age to approximately 11 years old, as business needs require.
Explain the rationale behind the KidStrong curriculum clearly and concisely.
Demonstrate and manage implementation of programming and curriculum elements.
Use the KS Coaches App to record and provide data, including attendance and awards.