Assistant General Manager (NW)

The Edge Fitness Clubs • Norwalk, CT

10h

About The Position

The Assistant General Manager supports club operations and member experience at The Edge Fitness Clubs. This role provides managerial oversight for the front desk department, including front desk personnel and maintenance, and communicates with department heads about departmental performance. The Assistant General Manager recruits and selects front desk employees, approves staffing changes, manages schedules within payroll budgets, and coaches staff in sales and customer service. The position also supports the club’s financial performance, resolves member concerns, maintains standards for Fitness Consultants, and conducts daily facility walkthroughs. The role participates in daily management strategy meetings and weekly staff meetings. The position supervises Fitness Consultants and serves as Manager on Duty when the General Manager is not in the building. Duties may change, and the listed activities are not exhaustive.

Requirements

• Energy and enthusiasm.
• Passion for fitness.
• Ability to thrive in a customer-focused environment.
• At least 2 years of leadership and people-management experience with large, cross-functional teams, including proven success leading, coaching, and motivating teams to achieve goals and objectives in a consumer-facing, service-oriented environment.

Responsibilities

• Oversee the front desk department, including front desk personnel and maintenance, and communicate with department heads about departmental performance.
• Recruit, interview, and make hiring decisions for front desk employees.
• Authorize and approve staffing changes, including hires, promotions, and terminations.
• Schedule front desk employees to meet staffing needs and goals while staying within payroll budgets.
• Foster a positive, healthy workplace focused on continuous improvement.
• Coach, train, and develop front desk staff in sales and customer service skills.
• Connect members with relevant services and help them make the most of offerings at The Edge.
• Proactively manage and resolve member concerns and complaints.
• Assist management in driving the club’s monthly and yearly financial performance.
• Monitor Fitness Consultants’ member interactions in person and by phone, and ensure compliance with policies, procedures, grooming, and uniform standards.
• Conduct daily club walkthroughs to ensure facilities and building assets are maintained safely and promptly, and that cleanliness, locker rooms, sauna temperatures, supplies, shake bar, temperature, TV, music, and overall facility standards are maintained.
• Meet daily with the management team to strategize on achieving club goals.
• Participate in weekly staff meetings to support team building, education, and communication of team KPIs.
• Supervise Fitness Consultants and serve as Manager on Duty when the General Manager is not in the building.

Benefits

• Free gym membership.
• Tiered health benefits, including medical, dental, and vision coverage.
• PTO and paid holidays.
• 401(k).
• Discounts on personal training, apparel, shake bar, and Edge Kids.
• Team builders and leadership and development training, with opportunities to advance.
• Reimbursement for training certifications.
• Company-paid life insurance ($25,000), long-term disability, and Employee Assistance Program.
• Fun work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed