Assistant General Manager - West Memphis AR

Park•West Memphis, AR

1d•Onsite

About The Position

High-Energy Assistant General Manager – Valet & Guest Experience. Park Inc is looking for a dynamic, hands-on Assistant General Manager to lead our valet team at Southland Casino in West Memphis! If you thrive on fast-paced hospitality, making people smile, and coaching a winning team, this is your stage. You won't just be managing parking—you’ll be setting the tone for every guest's entire casino experience.

Requirements

Minimum of 3 years in a fast paced work environment, parking management preferred
Experience managing a large workforce with a variety of roles and responsibilities
Excellent organizational, time management, and problem solving skills
Excellent customer service skills with client focus, and an ability to work with all staff levels
Excellent interpersonal and excellent written and verbal English communication skills
Strong computer skills, including Microsoft Outlook, Word, and Excel
Must be detailed oriented and able to make sound decisions withing assigned deadlines
Ability to work outdoors with exposure to extreme weather conditions
Must possess a valid drivers license at all times
Must have at least 3 years driving history with a good driving record
Must be able to drive a manual transmission (stick shift)
This is a 7 day operation and some days we provide service 24 hours
Must be willing and able to work nights, weekends, and holidays as needed
Ability to stand for long periods of time as well as jog/run on a consistent basis

Nice To Haves

Bachelor's degree or equivalent work experience preferred

Responsibilities

Supervise, train, and inspire our valet crew to deliver 5-star customer service.
Manage shift schedules, ensure full coverage, and keep operations running smooth and fast.
Work closely with casino leadership and handle guest interactions with grace and charm.
Coach, mentor, and retain top talent while building a culture of teamwork and safety.
Perform fun "mystery shop" audits, review daily reports, and spot smart opportunities to make operations even better.