Assistant General Manager

Crunch Fitness - JFF North America•Raleigh, NC

20d•$40,000 - $48,000

About The Position

The Assistant General Manager assists the General Manager with the club’s day-to-day operations to ensure members and prospective members receive high-quality service and facilities. This is a full-time, salaried exempt position. Scheduled hours are Monday through Thursday, 9:30 AM–6:30 PM; Friday, 9:30 AM–3:30 PM; and either Saturday or Sunday, 8:00 AM–12:00 PM. Hours may change based on the club’s progress toward sales goals and community outreach events. Duties and responsibilities may change at any time.

Requirements

Comply with the club uniform policy, including wearing a Crunch polo, black pants or shorts, and a Crunch nametag.
Demonstrate working knowledge of standard operating procedures and policies.

Responsibilities

Achieve target revenue goals through leadership and employee motivation.
Collect past-due accounts and make collection calls daily.
Monitor flagged check-ins to increase revenue and collections.
Conduct tours and respond to telephone inquiries from prospective members.
Train and supervise front desk, housekeeping, and Kid's Crunch staff.
Coordinate and work with other departments, including Personal Training and Group Fitness.
Promote a professional and inviting environment that enhances service and care for members.
Comply with the uniform policy: Crunch polo, black pants or shorts, and Crunch nametag.
Maintain working knowledge of standard operating procedures and policies.
Assist with inventory management, payroll, weekly bank deposits, shift coverage, and general club maintenance.
Ensure the club meets standards for cleanliness, maintenance, safety, and security.
Perform other duties as assigned.