Assistant General Mgr

TPG Hotels & Resorts•Saunderstown, RI

8d•Onsite

About The Position

The Assistant General Manager supports hotel operations and assists the General Manager in maintaining guest satisfaction, managing staff, achieving financial goals, protecting hotel assets, and ensuring compliance with company, brand, and regulatory requirements. The role oversees guest service standards, staffing and human resources processes, budgeting and profitability, life safety and risk management, administration, asset management, communication, and team leadership. The position is normally performed in an interior hotel environment and includes regular interaction with guests and associates, operation of office equipment, and operation of a motor vehicle. Physical demands include extended standing and walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. Work may involve exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and loud noises; basic safety precautions and applicable protective equipment are required.

Requirements

High school education plus a degree in hotel management, business, or a related major; equivalent combinations of acceptable education and experience may be considered.
Five or more years of related experience.
Advanced knowledge of housekeeping and hotel-services principles and practices.
A substantial and successful track record in hotel management, with integrity and professional bearing.
Knowledge of accounting and budgeting, and ability to compile and analyze figures and interpret data to reach logical conclusions.
Ability to anticipate and identify issues, investigate alternatives, and make sound business decisions.
Ability to demonstrate professional leadership while handling competing and changing priorities and projects.
Ability to remain positive and resourceful and improvise in a fast-paced environment, sometimes under pressure.
Ability to schedule, manage, and delegate work effectively and efficiently.
Ability to interview, hire, motivate, develop, monitor, and address staff performance matters effectively.
Excellent listening, verbal, and written communication skills, with professionalism, diplomacy, and confidentiality.
Proficiency with Microsoft Office.
Ability to travel when needed.
Must meet legal requirements for employment within the applicable jurisdiction.
Ability to operate a motor vehicle.
Ability to perform extended standing and walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.
Ability to follow basic safety precautions and use applicable protective equipment when exposed to workplace hazards.
Close vision, with or without corrective lenses.

Nice To Haves

Familiarity with hospitality industry practices is preferred.

Responsibilities

Direct staff schedules to ensure adequate coverage while managing the budget.
Ensure timely responses to guest needs, resolve complaints as appropriate, review service scores, and implement improvements.
Ensure associates follow guest-service standards, including uniform, name-tag, and greeting requirements; maintain knowledge of hotel facilities, services, and the city to assist guests.
Direct recruiting, hiring, training, development, and retention in conjunction with Human Resources; communicate performance standards and associates’ roles in team success.
Ensure required training is completed, including orientation, safety, fire, and blood-borne pathogen training.
Coach, counsel, resolve conflicts, discipline, and terminate associates as appropriate and in compliance with company policies; conduct performance and salary reviews on time.
Promote a harassment-free work environment, ensure policies and procedures are followed, and promote the hotel as an employer of choice in the community.
Develop, recommend, implement, and manage the annual budget, business plan, and objectives; monitor costs and take action to address expense problems.
Review vendors and products to obtain quality products at minimum prices; develop improvements to attract guests and increase local market share; investigate improved equipment, techniques, and service methods.
Submit recommendations for changes and improvements to the General Manager.
Assist the General Manager with hotel life safety; promote accident prevention and ensure sanitary, safety, security, and emergency procedures are established, followed, and compliant.
Ensure staff proficiency in safety procedures, notify the General Manager of potential liability, recommend preventive actions and safeguards, and practice safe work habits.
Compile and analyze corporate and property reports, complete required reporting accurately and on time, and comply with corporate policies and applicable laws and regulations.
Perform special projects and other assigned responsibilities; participate in task forces and committees as requested; assist the General Manager with annual budget and forecast preparation when requested.
Walk the property daily, identify issues, and engage with associates; ensure preventative maintenance and cleanliness programs protect hotel assets and that related problems are addressed promptly.
Inspect and evaluate service areas, equipment, and inventories; investigate, analyze, and report incidents and accidents; collaborate with the Corporate Office to track company assets accurately.
Ensure associates are properly trained in the use and maintenance of company assets.
Protect the privacy of company, hotel, brand, and guest information in communications; maintain professional, positive, friendly, and service-oriented communication with guests and associates.
Maintain effective communication across departments, hold regularly scheduled staff meetings, and communicate plans and activities with peers and superiors for consultation, guidance, and approval.
Keep current on brand standards and competitors; use industry and management knowledge to help position the hotel as a market leader and improve revenue and profit margins while maintaining quality.
Provide positive daily coaching and leadership; implement and comply with company policies, practices, and programs; ensure compliance with brand standards and local, state, and national regulations.
Ensure optimal quality service and hospitality, and maintain regular, timely attendance and professional standards of behavior, appearance, grooming, and nametag use.