Assistant General Manager

Genuine Parts Company•Lebanon, DC

21d

About The Position

The Assistant General Manager oversees strategic and innovative efforts for inbound and outbound operations, process improvement, and KPI tracking at a distribution center. Reporting to the General Manager, this role works with other distribution center leaders to support safe and efficient daily operations, consistent staff management, and excellent customer service. The position drives safety, service, quality, and cost performance while fostering engagement, empowerment, and problem-solving among teammates. The role leads warehouse leaders and associates, monitors operational performance, coordinates with other departments, supports budget and cost management, and responds to escalated customer concerns. It also works with partners on equipment maintenance and facilities and stays informed about industry developments to identify opportunities for innovation and improvement.

Requirements

High school diploma or equivalent.
At least 5 years of experience in a distribution center or similar environment.
At least 3 years of proven experience in a managerial role and/or leading teams.
Ability to motivate and inspire a team to contribute to problem-solving and continuous improvement.
Excellent organizational and problem-solving abilities, attention to detail, and a proactive approach to challenges.
Familiarity with warehouse operations and logistics software, such as WMS or ERP systems.
Ability to thrive in a fast-paced environment and adapt to changing priorities.
Strong verbal and written communication skills.
Commitment to integrity, professionalism, and customer service.
Ability to lift and carry objects typically weighing 25 to 50 pounds or more, depending on duties.
Ability to push and pull carts, pallet jacks, or other loaded equipment, including heavy loads over distances or ramps.
Ability to stand and walk for extended periods and move around the warehouse facility.
Ability to bend, stoop, squat, and reach to retrieve items at various heights and angles.
Ability to climb ladders or stairs and work at heights, including open-floor mezzanines, while following ladder safety protocols.
Proficiency in operating warehouse equipment such as forklifts, pallet jacks, and order pickers; certification or training may be required depending on role duties.
Manual dexterity to handle objects, operate machinery controls, and perform precise tasks.
Ability to perform repetitive tasks throughout a shift while maintaining productivity safely.
Physical stamina to work in a fast-paced environment and meet productivity targets.
Commitment to following safety protocols and remaining alert to workplace hazards.

Nice To Haves

Bachelor's degree in business administration, logistics, or a related field.
At least 7 years of experience in a distribution center or similar environment.
At least 5 years of proven experience in a managerial role and/or leading teams.
Experience performing quality functions such as inspection, control, assurance, or audits.
Lean Six Sigma and project management skills.
Expertise with relevant tools and technology, including MS Office, Promapp, Power BI, and Visio.
Customer-centric approach and strong task execution.
Enthusiasm for data, analysis, and providing simple insights.
Passion for solving complex challenges.
Comfort influencing others, leading teams, managing stakeholders, obtaining leadership buy-in, and communicating clearly.
Test-and-learn mentality and an agile approach to improving team products.

Responsibilities

Collaborate with the General Manager to develop and implement operational strategies that optimize efficiency and productivity.
Own daily management system activities, report and build awareness of KPIs, review results, and guide team responses to KPI trends.
Supervise and lead warehouse leaders and associates, supporting engagement, empowerment, problem-solving, and decision-making within established processes and procedures.
Ensure compliance with safety regulations and company policies and promote a culture of safety and continuous improvement.
Coordinate activities with other departments to meet customer demands and encourage cross-functional problem-solving and collaboration.
Analyze performance metrics and KPIs to identify improvement opportunities and support implementation of solutions that improve process efficiency and effectiveness.
Assist with budget planning and cost management to optimize resources and profitability, including team participation in cost-saving initiatives and process improvements.
Resolve escalated customer inquiries and concerns professionally and encourage team ownership of customer issues and solutions.
Monitor or collaborate with partners on equipment maintenance and facilities to ensure functionality and safety standards.
Stay informed about industry trends and developments to support sound decisions and identify opportunities for innovation and improvement.