Assistant General Manager
Team Car Care•Northridge, CA
About The Position
The Assistant General Manager (AGM) is part of the service center's management team and works directly with the General Manager to support revenue growth, sales performance, and excellent guest experiences. The AGM helps lead and develop the team, maintain quality and safety standards, and support the service center's operational and financial performance. The role includes opening and closing duties when the General Manager is off, inventory and product ordering, guest assistance, and other duties or projects as needed.
Requirements
- One to three years of retail management experience.
- Exceptional oral and written communication skills.
- Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
- Positive, helpful attitude and professional conduct and appearance.
- Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
- A Guest First mindset.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to lift and move work-related items weighing up to 50 pounds.
- Must be at least 18 years of age.
Responsibilities
- Work with the General Manager to grow revenue, guest count, and lead measures, including core sales mix, MultiCare, and Core Plus.
- Coach and execute excellent customer service and create an exceptional guest experience.
- Set a positive leadership example and build team engagement and efficiency.
- Develop teammates through internal training, ongoing guidance, coaching, and direction.
- Ensure quality-control measures and processes are followed consistently.
- Handle inventory, cash processes, guest issues and concerns, and other duties or projects as needed.
- Work with the District Manager on critical initiatives.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide clear and detailed direction to the team.
- Keep the service center clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and CSA's.
- Perform opening and closing duties when the General Manager is off.
- Help build and maintain an engaged workforce aligned with customer volume and business needs.
- Lead daily team huddles and store meetings and set direction for achieving business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- Tools provided at no cost
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- Access to employee discounts on products and services through the PerkSpot platform
- Paid time off after 180 days
- Spot bonuses through the internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
