Assistant General Manager

Riser Fitness, LLC•Aliso Viejo, CA

20d•$20 - $24

About The Position

Riser Fitness is a multi-unit operator and developer of the Club Pilates franchise system. The Assistant General Manager supports operational excellence at a studio by driving sales and lead generation, supporting staff, maintaining studio operations, and delivering strong customer service. The role reports to the General Manager and occasionally the District Manager. It is full-time and pays $20 per hour, with additional sales commission; average total earnings with commission are $20–$24 per hour.

Requirements

Confidently generate personal sales and train Sales Associates in transactions.
Ability to help drive revenue from memberships, retail sales, private training bookings, and teacher training enrollments.
Fluency in English and excellent communication and interpersonal skills in person, by telephone, and by email.
Ability to excel in a fast-changing, diverse environment.
Ability to identify areas for improvement and make changes using good judgment.
Affinity for and passion for fitness.
Solid writing and grammar skills.
Strong organizational and data-management skills, with the ability to prioritize and meet deadlines.
Professional, punctual, reliable, and neat.
Strong attention to detail and accuracy.
Trustworthiness and ability to handle confidential information.
Ability to work harmoniously with coworkers, clients, and the public.
Proficiency with computers and studio software.

Responsibilities

Execute lead generation through grassroots marketing and networking.
Implement the sales process to schedule prospects into introductory classes.
Drive membership and retail sales through customer service.
Resolve staffing and scheduling issues with instructors and other personnel.
Keep studio retail products stocked and maintain accurate inventory counts.
Train and support Sales Associates.
Make independent decisions related to high-level customer service.
Collect outstanding dues.
Maintain the cleanliness and organization of the Pilates studio.
Enforce Club Pilates policies and procedures and lead by example.
Keep forms, administrative supplies, and studio literature stocked and visible.
Schedule and participate in networking and community events and studio promotions.
Assist with marketing campaigns to generate studio leads.
Follow all company policies, including the at-will employment policy.
Perform other duties as assigned.

Benefits

Employer-paid life, AD&D, short-term disability, and long-term disability coverage.
401(k) retirement plan with employer matching.
Paid sick time.
Monthly communication allowance.
Employee Assistance Program offering free, confidential counseling and wellness resources for employees and their households.
Medical, dental, and vision coverage for full-time employees beginning the first of the month after hire, with plan options that include $0 deductibles.
Paid time off, including vacation and sick time, for full-time employees.
Paid holidays and holiday premium pay for full-time employees.
Nava Benefits App with plan information and access to live advocates 24/7.
Additional commission on sales.