Assistant General Manager, Guest & Community Experience

Golf Ranch•Richardson, TX

48d•$50,000 - $60,000•Onsite

About The Position

The Assistant General Manager (AGM) of Guest & Community Experience is a floor-first leader who owns what happens once guests arrive at the Richardson location. This role shapes how Golf Ranch feels from the inside out, focusing on the energy in the bays, the pace of in-session service, a new member's first visit, and events that bring regulars back. The ideal candidate is actively involved in the business, coaching their team, solving problems, and building programming that encourages repeat visits. This role requires Infectious Enthusiasm and a high standard for oneself and the team.

Requirements

3+ years in guest-facing hospitality, entertainment, or F&B leadership role
Proven track record leading and developing hourly teams (5+ direct reports preferred)
Experience planning and executing events, leagues, or community programming
Ability to manage high-volume, fast-paced environments without losing the guest-first mindset
Strong communicator — guests, members, and teammates alike
Flexibility to work full time with variable hours including evenings, weekends, and holidays

Nice To Haves

Experience in golf, entertainment, or hospitality venues
Familiarity with CRM, POS, or membership management platforms
Background in member retention, community management, or loyalty programming
Golf experience or genuine enthusiasm for the sport

Responsibilities

Be a visible, energetic presence across all bays on every shift.
Proactively check in with guests, read the room, and solve problems before they're voiced.
Own the floor energy and set the tone for the team.
Drive natural upsell moments for F&B, game add-ons, and return visit commitments.
Ensure new members receive a seamless, high-quality first bay experience.
Monitor teeline flow and guest pacing in real time, adjusting staffing and approach accordingly.
Build and execute a monthly programming calendar including leagues, tournaments, clinics, socials, and member-only events.
Create activations that drive repeat visits and deepen a sense of belonging at the Richardson location.
Gather feedback from guests and members and translate great ideas into real experiences.
Make Golf Ranch feel like a place people are proud to be part of.
Take ownership of Marketing cross-functional communications to leverage all levels of guest & member engagement.
Directly lead and develop the guest experience team (waitlist & check-in, teeline team, and event support).
Coach in the moment, recognizing wins and correcting misses on the floor.
Run pre-shift huddles to set the team up for consistent delivery.
Build and maintain the shift schedule in coordination with the GM.
Own onboarding and ongoing training for all guest-facing roles.
Partner proactively with peers to collaborate on site-level issue resolution.
Set the standard for how members are welcomed, recognized, and re-engaged over time.
Use visit frequency and engagement signals to identify low-activity members and mobilize the team to reconnect.
Monitor bay cleanliness, equipment readiness, and technology functionality.
Own guest and member feedback recovery in real time, leading with solutions.
Report weekly to the GM on experience metrics, programming outcomes, and team performance.