Assistant Guest Experience Manager

Salamander Employer DC, LLC•Washington, DC

1d•$63,000 - $66,000•Onsite

About The Position

The Assistant Guest Experience Manager supports the Guest Experience Manager in overseeing all aspects of guest services to ensure a seamless and exceptional experience for every guest. We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values. We specialize in the management of Four and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.

Requirements

Minimum of 3 years in Guest Services or at least 1 year in Front Office supervisory role in a luxury environment
Strong leadership and communication skills
Ability to handle stressful situations with grace and professionalism.
Passion for delivering exceptional guest experiences
High attention to detail and organizational skills
Flexibility to work various shifts including weekends, and holidays

Responsibilities

Assist in greeting and welcoming guests upon arrival and during their stay.
Develop and maintain positive relationships with guests, understanding their needs and preferences.
Address and resolve guest complaints and issues promptly and effectively.
Ensure VIP guests receive personalized service and amenities.
Support Guest Experience Manager in daily operations and decision-making.
Coordinate with other departments within the hotel to ensure guest requests are fulfilled.
Handle special requests and arrangements for guests, such as transportation, dining reservations and event planning.