Assistant Manager Guest Experience
KREWE•New York, NY
•Onsite
About The Position
The Assistant Manager Guest Experience will lead the sales cycle, manage and inspire a team of sales specialists, and work closely with retail partners to exceed sales quotas. This role involves setting daily goals, coaching and developing the team to improve performance, and maintaining exceptional visual brand standards. The Assistant Manager will also act as a style advisor to customers and contribute to a positive and engaging store environment.
Requirements
- Advanced knowledge of fashion trends and a keen interest in eyewear
- 3+ years experience in flagship level retail sales, clienteling, hospitality and store management
- Proven experience driving results through CRM and store events
- Strong business acumen and ability to drive results thru KPIs
- Proven history of exceeding expectations time and again
- Born leader with a strong work ethic
- Thrives in a goal-oriented working environment
- A knack for engaging guests authentically and being a product and brand expert
- Proven success with training, coaching and developing teams behaviors to grow
- Passion for providing a customer centric experience
- Proven success of all aspects of store operations
- Intuitive when it comes to meeting customer demands
- Self-sufficiency at organizing and managing multiple clients simultaneously
- Ability to remain flexible throughout a collaborative and layered retail experience
- Someone who shares our inquisitive nature, affinity for fashion and design, self-motivated, and good-work-requires-having-fun mentality
- Excellent written and verbal communication skills
Responsibilities
- Lead the sales cycle through every step of the process
- Manage and inspire a team of sales specialists
- Work closely with your retail partners to ensure sales quotas are exceeded
- Set daily goals, coach and develop team to improve their performance to strive to reach every day
- Maintain exceptional visual brand standards at all times
- Act as a style advisor to every customer that walks through the door
Benefits
- Competitive wage
- Health, vision and dental insurance
- Retirement plan available
- Parental leave policy
- Free KREWE frames
- Spend your time in a truly "one of a kind" retail experience
- Quarterly cultural spend to encourage our get out, see the city, "do you" mentality
- Employee incentive program
- Ongoing educational allowance
- Employee referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
