Assistant General Manager - Food & Beverage

Sunshine Village Corporation•Banff, AB

2d•Onsite

About The Position

The Assistant General Manager (AGM) of Food & Beverage is a critical leadership position responsible for directing, inspiring, and overseeing all guest-facing F&B operations across Sunshine Village. Reporting directly to the General Manager of F&B, you will ensure that our guests receive legendary hospitality that matches our legendary mountain terrain. Your primary focus will be on elevated service standards, team leadership, financial accountability, and seamless daily operations across multiple diverse day-lodges, restaurants, bars, and event/patio spaces.

Requirements

Previous administrative and practical experience in a ski resort, food and beverage, or similar, fast-paced environment (5+ years). A combination of experience and training/education will be considered.
Strong proficiency with Microsoft Office Suite – Word, PowerPoint, Excel, SharePoint and the like.
Excellent documentation control and management of related systems.
Strong communication, written and verbal skills with keen attention to detail.
Demonstrated professionalism, discretion and confidentiality when dealing with sensitive information.
High degree of organization, productivity, and ability to identify priorities and manage deadlines.
Positive, proactive attitude, good with conflict resolution and an ability to think objectively.
Ability to address issues outside regular business hours if, and when, they arise.
Passion for providing outstanding guest service!
Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
This role handles sensitive, confidential Company and personal information. The ability to understand best privacy practices, discretion, and uphold confidentiality is a must.
This role must always maintain a high standard of professional conduct, particularly when in uniform and knowingly acting as a company representative.

Nice To Haves

Health and Safety management systems and WHMIS training are a preferred asset.
This role may require the ability to travel, in Banff and on the highway to various locations. Candidates may be asked if they possess a valid driver’s licence and be able to produce a suitable abstract (minimum three years’ history).

Responsibilities

Elevate Service Standards: Cultivate a culture of warm, efficient, and proactive Banff Sunshine hospitality across all FOH teams.
Daily Operations: Provide hands-on leadership during peak operational hours, actively managing staffing levels, guest interactions, and VIP touchpoints.
Issue Resolution: Gracefully and efficiently handle guest feedback or service bottlenecks, turning challenges into positive, memorable experiences.
Revenue & Cost Control: Partner with the F&B General manager to manage FOH budgets, monitor labor costs, minimize waste, and drive revenue initiatives.
Inventory & POS Management: Oversee FOH inventory controls (specifically bar/beverage programs) and ensure point-of-sale (POS) systems are optimized for speed and accuracy.
Safety & Compliance: Ensure strict adherence to Alberta Gaming, Liquor, and Cannabis regulations (AGLC), ProServe standards, and provincial health and safety guidelines.
BOH Alignment: Maintain a seamless, communicative partnership with the Executive Chef, Warehouse Manager, and all Back of House (BOH) teams to ensure food quality and service timing are well synchronized.
Resort Integration: Coordinate closely with Events, Guest Services, Hotel, Building Maintenance, Security, and Mountain Operations to support daily operations, special events, VIP functions, and high-volume periods.
Talent Acquisition: Partner with Human Resources to actively recruit, interview, and select a high-performing team of seasonal and year-round FOH staff (including managers, supervisors, servers, bartenders, and hosts).
Onboarding & Culture: Design and implement comprehensive onboarding and hospitality training programs that immerse new hires in the Company’s culture, service standards, and safety protocols.
Performance Management: Establish clear KPIs and performance expectations. Conduct regular check-ins, provide constructive coaching, manage progressive discipline documentation when necessary, and execute end-of-season performance reviews.
Employee Relations & Retention: Act as the primary point of contact for FOH staff grievances, fostering a supportive, inclusive, and highly motivated team environment to maximize seasonal retention.
Labor Compliance: Ensure strict adherence to Alberta Employment Standards regarding hours of work, breaks, overtime, and statutory holiday pay.
Certifications & Safety: Verify and maintain records for mandatory staff certifications (e.g., ProServe, Food Safety). Ensure compliance with Occupational Health and Safety (OHS) regulations and resort-wide safety policies.