Assistant General Manager (Director of Transportation) - BRTA

Keolis Canada•Pittsfield, MA

12h•Hybrid

About The Position

The Assistant General Manager (Director of Transportation) is responsible for overseeing daily operations of the Routed Services and Mobility Services Departments, ensuring on-time performance, service reliability, safety, and customer satisfaction. This role involves managing operating budgets, leading a team of managers and supervisors, ensuring compliance with all safety programs and regulations, and engaging with stakeholders. The position requires a strong background in transit management, financial oversight, and union relationship management.

Requirements

Minimum 3 years Transit Management experience including profit/ loss responsibility and accountability for safety and performance.
Management of frontline employees with accountability for safety and performance.
Bachelor’s Degree or equivalent training and experience.
Evidence of experience and accountability for emergency planning, incidence response and safety management in a transportation environment.
Knowledge of driver scheduling practices.
Knowledge of applicable federal, state, and local laws, rules, and regulations regarding transit operations.
Knowledge of principles of training and development.
Valid MA driver license.
Union and contract negotiation experience.
Excellent communication and interpersonal skills.
Fluent in English with excellent written and verbal communication skills.
Customer-focused with the ability to inspire your team with commitment and enthusiasm.
Ability to exercise good judgment and creativity in decision-making.
Ability to interact professionally with all levels of KTA employees, client representatives, and community members.
Ability to identify and solve problems in a structured and analytical way.
Must be authorized to work in the United States. Keolis does not sponsor visas for this position.

Nice To Haves

Work well as part of a team.

Responsibilities

Direct and oversee daily operations of Routed Services and Mobility Services Departments.
Ensure on-time performance, service reliability, safety, and customer satisfaction targets are met or exceeded.
Ensure 100% service coverage.
Monitor and improve system performance using data-driven decision-making and KPIs.
Coordinate service delivery across dispatch, scheduling, maintenance, and field operations.
Lead the Union relationship by understanding and monitoring compliance to the ratified CBA.
Manage union relationships to be productive and enable win-win outcomes.
Ensure full compliance with ADA and other accessibility regulations.
Oversee paratransit eligibility, scheduling, and service delivery models.
Develop and manage operating budgets for fixed-route and paratransit services.
Monitor expenses and identify cost-efficiency opportunities.
Oversee contractor budgets, negotiations, and performance-based contracts.
Provide leadership and direction to managers, supervisors, and staff.
Foster a culture of safety, accountability, and continuous improvement.
Support workforce development, training, and succession planning.
Ensure compliance with all safety programs, policies, and regulations (FTA, DOT, OSHA, and state requirements).
Lead or support safety investigations and corrective actions.
Promote a strong safety culture across all modes of service.
Collaborate with internal departments (planning, maintenance, finance, HR) and external partners.
Represent the organization in public meetings, community forums, and with regulatory agencies.
Respond to customer concerns and advocate for service improvements.
Other duties as assigned.