Assistant General Manager - Transportation & Parking

ABM•Los Angeles, CA

3h•Onsite

About The Position

The Assistant General Manager - Transportation & Parking will conduct unannounced personal inspections at various times, to observe and evaluate performance of subordinate personnel in fulfilling patron service standards. General Manager is the second most senior representative for ABM on a full-time basis at LAX and responsible for the operation of the Remote Employee Parking operations in accordance with contract provisions between the Los Angeles World Airports (LAWA) and ABM.

Requirements

Experience in working with a Union.
A minimum of at least Five (5) years of experience in management.
Experience in working with a municipality.
Proven knowledge in Transportation.
Experience in working with the CHP, and have undergone a CHP inspection.
Administrative experience, including payroll.
Experience in administering disciplinary action.
Good communication skills both written and verbal.
Proven knowledge of MS Office including word, outlook, excel and powerpoint.

Nice To Haves

BA degree is preferred.

Responsibilities

Manages the day-to-day operations with a focus on scheduling, customer service, and service levels.
Abide by and ensure adherence to established policies, rules and regulations, and procedures of ABM and LAWA as applicable to the facilities.
Maintain close and proper liaison with LAWA on day-to-day operational problems and assure cooperation of ABM staff with authorized representatives of LAWA.
Originate and enforce standards regarding employees' personal appearance and demeanor to assure a professional, first-class operation.
Oversees new-hire training and employee on-going/yearly/quarterly training that requires route and safety guideline protocol.
Manages the accident investigation process and ensures all accident reporting is to the standard set forth by ABM and LAWA leadership.
Provide direct support for the preparation and evaluation of the monthly billing and provide the required management reports as directed by the LAWA and its Finance Department.
Conduct unannounced personal inspections at various times, to observe and evaluate performance of subordinate personnel in fulfilling patron service standards.
Responsible for compliance with all U.S. Government, State of California and City of Los Angeles requirements, codes and statutes regarding employment and equal employment opportunities.
Responsible for all customer service-related functions.
Responsible for overall office clerk reporting.
Overseer of all authorized security related functions.
Responsible for Office Clerk scheduling and customer service-related initiatives.
Responsible for ensuring all driver-hours that are reported are accurate; and oversees the MODs payroll, submitting the driver hours worked.
Responsible for gathering all reports provided by or pulled from Lytx, Transloc, Parking Duration Report, Parking Occupancy Report & Budget Lot Space Counts.
Covers Operations Manager 1 responsibilities in their absence.
Oversees all random-driver drug testing.
Oversees all driver related safety & customer service training.
Be responsible for all Employee Recognition programs.
Oversees of the MOD Fleet reports, as well as Vehicle Inspection Report activities.
Assist with customer complaint investigation, (and respond) as they relate to transportation Services.
Oversees the shuttle route headways, ensuring that they are within the contracted limitations.
Ensures that all CHP & DOT regulations are correctly followed and administered.
Performs other duties as assigned or requested.