Operations Manager: Transportation, Security and Parking

ANAKEESTA•Gatlinburg, TN

1d•$66,000 - $0•Onsite

About The Position

The Operations Manager is responsible for leading daily operations, driving operational excellence, and ensuring exceptional guest and team member experiences. This role oversees multiple operational departments, develops leaders, and implements strategies that improve efficiency, security operations, transportation flow, emergency preparedness, and service standards. As a key leader, the Operations Manager partners with senior leadership to support long-term planning, continuous improvement, and successful execution of day-to-day operations. This role also serves as Manager on Duty (MOD) on a rotating basis, providing leadership presence and operational oversight during evenings, weekends, holidays, and peak business periods.

Requirements

5+ years of leadership experience in operations, hospitality, attractions, retail, transportation, security, public safety, or a related field
Proven ability to lead teams in fast-paced, high-volume environments
Experience overseeing security operations, incident response, emergency procedures, or guest safety initiatives preferred
Strong leadership, communication, decision-making, and problem-solving skills
Experience with scheduling, staffing, and performance management
Ability to remain calm and effective in high-pressure or emergency situations
Ability to work flexible schedules including evenings, weekends, holidays, and MOD shifts
Ability to walk and stand for extended periods
Ability to work indoors and outdoors in varying weather and environmental conditions
Ability to navigate uneven terrain, stairs, and operational areas throughout the property
Ability to lift, move, or carry up to 40 lbs. when needed

Responsibilities

Lead, coach, and develop supervisors and frontline teams across operational departments
Establish performance expectations, provide feedback, and support professional growth
Assist with hiring, onboarding, training, scheduling, and performance management
Foster a culture of accountability, teamwork, guest service, and operational awareness
Oversee daily operations across multiple departments to ensure smooth, efficient performance
Monitor staffing levels, operational readiness, guest flow, parking operations, transportation systems, and security coverage
Identify operational challenges and implement real-time solutions
Support peak seasons, special events, and high-volume periods
Ensure departments maintain cleanliness, organization, and service standards
Coordinate transportation and parking operations to support efficient guest arrival and departure experiences
Partner with security teams to maintain a secure environment for guests, team members, and company assets
Monitor operational activity throughout the property and respond to incidents, emergencies, or guest concerns as needed
Serve as Manager on Duty during assigned shifts, acting as the primary operational leader for the property
Respond to escalated guest concerns, operational issues, emergencies, and incidents in real time
Coordinate communication and response efforts during operational disruptions or emergency situations
Provide leadership support across departments during evenings, weekends, holidays, and special events
Ensure operational standards and guest experience expectations are consistently maintained during MOD shifts
Analyze operational performance and guest feedback to drive improvements
Support budgeting, forecasting, labor planning, and resource allocation
Implement new processes, initiatives, and operational efficiencies
Collaborate cross-functionally to support business goals and growth
Serve as a key liaison between departments and senior leadership
Communicate operational updates, priorities, and performance metrics
Build strong partnerships across teams to ensure seamless operations
Perform additional duties as assigned