Director of Parking and Transportation

Merrimack College•North Andover, MA

2d•Onsite

About The Position

The Director of Parking and Transportation is a dedicated student services professional responsible for providing exceptional customer service to students and the Merrimack community. The Director of Parking and Transportation will oversee assignments, communications, scheduling and efficient practices of all parking and transportation matters. The Director will play an integral role in Mack Force Student Central Support and the Division of Career & Experiential Learning by assisting and educating students, staff, faculty and members of the Merrimack community with the navigation of administrative processes related to parking, transportation and serve as a resource or guide to all other offices across the campus. They will provide convenient and thorough support and care through a variety of service channels including walk-in, phone, email, chat, and virtual meetings at the Mack Force Central Help Desk. They will work with students, parents, faculty, and staff to solve problems related to systems, policies, or procedures, and assist with institutional logistics that overlap a variety of administrative areas. This position supports cooperative cross-functional, cross-campus communications, and dialogue by maintaining a close working relationship with all campus offices. This position may include some evening, holiday and weekend hours to support major college events or operational needs.

Requirements

The candidate must possess a valid drivers license.
Ability to manage multiple priorities and complex responsibilities in a fast-paced, dynamic environment, with strong organizational and project management skills and attention to detail.
Excellent verbal and written communication skills, with the ability to engage a wide variety of audiences using tact, diplomacy, patience, and professionalism, even in challenging situations.
Strong interpersonal skills, discretion, and resourcefulness to work effectively with students, families, the public, and colleagues across departments and institutions.
Demonstrated customer service skills, including active listening, anticipating needs, and responding thoughtfully and courteously.
Ability to build and maintain long-term relationships with students, faculty, and administrative staff across campus.
Capacity to research, interpret, and clearly explain policies, procedures, and institutional guidelines.
Cross-cultural competence and ability to communicate effectively with individuals from different backgrounds.
Flexibility to work varied schedules, including occasional evenings, weekends, and holidays.
Bachelor's degree required with 2-5-3 years professional experience in a busy service-oriented office and/or related customer service experience.

Responsibilities

Serve as the primary point of contact at the Mack Force Central desk for parking and transportation
Coordinate and implement parking assignments of residents, commuters and faculty/staff
Work with conference and events, student life and admission to coordinate special event parking
In coordination with the Stevens Service Learning Center and Athletics, oversee the master campus van schedule including Gold Line, Gold Line Express, Blue Line, Field Trips, Logan Express shuttle, On Request Shuttle, 305 North Main, and coordinate with other campus partnerships.
Manage the EMS system for van reservations, collaborating with the Stevens Service Learning Center and Athletics, Admission, OSI and academic departments.
Coordinate van maintenance with facilities
Prepare, write and edit correspondence regarding parking information including lot closures, restrictions or safety reminders.
Provide service to students and families regarding Merrimack College administrative policies and procedures and assist them in accessing information and related services using student systems and technology
Make appropriate referrals to students and families to college services in academic advising, career advising, academic support, information technology, and student life which supports student connections to the campus.
Solve problems related to systems, policies or procedures that overlap a variety of administrative areas that are dynamic and interconnected.
Audit and edit the Merrimack College website to reflect consistent and correct calendars, information and procedures.
Other duties as required or needed for the MackForce Student Central to be successful.