Assistant Front Office Manager
AccorHotel•Kohala Coast, HI
•$58,376 - $65,673•Onsite
About The Position
Inspiring & engaging, as an Assistant Front Office Manager you will support Front Office, Royal Service, Fairmont Gold & Guest Services to ensure a seamless experience for all guests.
Requirements
- Previous leadership experience, required
- Proven ability to build and maintain good relationships with all stakeholders
- Ability to lead by example, belief in a strong team culture and sets the scene for high performance.
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai’i/Ilocano/Tagalog)
- Ability to work cohesively and collaboratively as part of a team
- Detailed & service oriented with an eye for detail to be self-motivated and energetic.
- Recognized commitment to Guest Service and exceeding guest expectations
- Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
- An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint)
- Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Responsibilities
- Lead and manage all aspects of the Rooms division to ensure all service standards are followed with friendly and engaging service.
- Oversee and support both Royal Service and Pre-Arrival operations, ensuring seamless coordination, efficient communication, and an elevated guest experience.
- Create a positive & engaging culture within the Front Office Department
- Assist in regular training, counseling and re-coaching to ensure consistency of service standards.
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
- Maximize rooms revenue through participating in yield management meetings and implementing supportive agreed upon revenue management strategies and practices
- Assist the Front Office Manager with administrative tasks including scheduling, projects and weekly trainings.
- Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
- Be well versed in hotel fire & life safety/emergency procedures
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Benefits
- Premium preferred provider medical/drug/vision benefits at competitive prices.
- Employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!
- 401(k)/retirement saving plan & matching program
- 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
- Incentive Bonuses are available
- 50% discounts at hotel restaurants
- 50% discount on retail items at our Fairmont Store
- 30% discount of services offered in our Spa Without Walls
- Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
- Complimentary food & beverage on property
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
