Assistant Front Office Manager

Auburn Marriott Opelika Resort & Spa at Grand National • Mobile, AL

2d • Onsite

About The Position

Located in the heart of downtown Mobile, the Battle House Renaissance Hotel & Spa is one of the South's most iconic destinations. Rich in history and renowned for delivering exceptional guest experiences, our hotel blends timeless charm with modern luxury, creating memorable stays for travelers from around the world. We are seeking an energetic and service-driven Assistant Front Office Manager to help lead our Front Office team and ensure every guest receives the warm, personalized service that defines the Battle House experience. As Assistant Front Office Manager, you will serve as a key leader within the Rooms Division, partnering with the Director of Front Office to oversee daily operations, develop associates, and deliver exceptional guest satisfaction. This role is ideal for a hospitality professional who enjoys leading from the front, coaching teams, solving challenges, and creating memorable guest experiences.

Requirements

• Previous leadership experience in Front Office, Guest Services, or Rooms Operations within a hotel or resort environment
• Strong passion for guest service, team development, and operational excellence
• Ability to thrive in a fast-paced environment while maintaining professionalism, flexibility, and attention to detail

Nice To Haves

• Marriott experience, PMS experience, and knowledge of Front Office operations strongly preferred

Responsibilities

• Lead daily Front Office operations, ensuring exceptional service throughout the guest arrival, stay, and departure experience
• Coach, develop, and inspire Front Desk associates while fostering a culture of accountability, teamwork, and hospitality excellence
• Resolve guest concerns with professionalism and urgency, turning service opportunities into memorable experiences
• Partner with hotel leadership to optimize staffing, revenue opportunities, operational efficiency, and guest satisfaction scores
• Support recruiting, onboarding, training, and performance management efforts to build a high-performing team

Benefits

• Medical, Dental, Vision, and Life Insurance, with FSA and HSA options
• Paid Holidays, PTO, and Sick Leave
• 401(k) with Company Match
• Tuition Reimbursement
• Marriott Hotel Discounts Worldwide
• Food & Beverage Discounts
• Career Growth and Advancement Opportunities Across the PCH Portfolio

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed