Assistant Front Office Manager

Makeready LLC•Nashville, TN

9d•Onsite

About The Position

Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique. This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to lead the front desk to create distinctive experiences.

Requirements

2-3 years of experience in a luxury hotel environment highly preferred
Excellent communication skills, approachable, personable and courteous
Strong organizational skills and attention to detail
Required to stand for long periods of time, able to walk, able to assist guests with baggage, packages, etc.
Must be able to lift objects weighing up to 50 pounds
Comfortable using hotel property management systems and operational platforms, including Opera, Alice, HotSOS, Birchstreet, Microsoft Office, and related technology systems
Flexible schedule availability including mornings, evenings, weekends, and holidays
Ability to effectively multitask, prioritize, and remain organized while handling multiple requests and projects in a fast-paced environment, maintaining professionalism and poise
Ability to problem-solve independently and exercise sound judgment
Adhere to Makeready & property policies and procedures as defined

Responsibilities

Select, onboard, train and cross-train all Front Office team members while assisting with ongoing development and holding team members accountable to performance and service standards
Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards
Resolve guest inquiries and/or concerns quickly, efficiently and courteously
Maintain open interdepartmental communication
Provide excellent customer service and address guest queries and/or concerns
Process cash or credit card payments and maintain a balanced account
Assist Management with scheduling needs as assigned
Monitor rooms throughout allotted shift time, ensuring accuracy
Oversee all public areas to ensure cleanliness
Conduct regular checks of service to identify any areas of improvement
Assume all front desk responsibilities if the Front Office Manager is disposed
Adhere to Makeready's Guiding Principles
Additional duties and assignments as assigned