Assistant Front Office Manager

Lore Group•Washington, DC

1d•Onsite

About The Position

Riggs Washington DC is seeking a hospitality personality to join their team as an Assistant Front Office Manager. This role is responsible for managing the front desk operations, inspiring the team, and ensuring guests have a memorable experience. The ideal candidate is energetic, solution-oriented, and enjoys working with people. The Assistant Front Office Manager will be the calm at the center of the storm, keeping the front desk humming, the team inspired, and every guest feeling like the most important person in the building. If non-stop energizes you, solutions excite you, and people genuinely make your day, this role was written for you.

Requirements

Hospitality personality
Ability to remain calm under pressure
Energy and enthusiasm
Solution-oriented mindset
Enjoyment of working with people
Ability to provide personalized attention to guests
Supervisory skills for daily operations
Team briefing and motivation skills
Proactive in anticipating guest needs
Strong communication and interpersonal skills
Local knowledge of Washington DC
Leadership skills

Responsibilities

Welcome every guest with warmth, sincerity, and personalized attention.
Supervise the daily rhythm of Front Office operations, including check-in/check-out procedures and room assignments.
Ensure the team is briefed, energized, and ready to deliver exceptional service.
Anticipate guest needs and provide thoughtful solutions and memorable experiences.
Communicate seamlessly with the Front Office Manager, Concierge, and other departments to ensure a smooth guest journey.
Serve as a resource for guests seeking local knowledge.
Step up as a leader on shift, supporting the team through busy periods with composure, humor, and a can-do spirit.

Benefits

Medical, Dental & Vision Insurance (for full-time employees)
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
10 Days Vacation
Company Paid Life Insurance (1.5X annual salary)
Employee Assistance Program
Referral Incentive
401K with 5% Match
Training and Development Programs
Additional perks via United Healthcare
Complimentary Employee Meals
Employee Recognition programs