Assistant Front Office Manager

CASCADA PDX LLC•Portland, OR

4d•Onsite

About The Position

Cascada Spa and Hotel is a boutique luxury hotel and hydrothermal spa known for its lavish accommodations and outstanding wellness experiences. Our LEED Platinum-certified property is committed to sustainability across all operations. We are currently seeking a proactive and skilled Assistant Front Office Manager to support the Director of Front Office in overseeing front desk operations, concierge services, and guest relations. This position plays a vital role in maintaining high standards of guest service, efficiency, and satisfaction while upholding our commitment to sustainability.

Requirements

Minimum of 3 years of front office experience in the hospitality industry required, with at least 1 year in a supervisory or lead role.
Strong leadership and team management capabilities.
Excellent organizational and time-management skills.
Detail-oriented with a commitment to high standards.
Effective communication and interpersonal skills.
Proficiency in front office management software and Microsoft Office Suite.
High school diploma or equivalent required.
Ability to stand, walk, and bend for extended periods.
Ability to utilize computer equipment including monitors for extended periods.
Ability to lift and carry up to 25 pounds.

Nice To Haves

Experience in a luxury hotel, spa, or wellness-focused property is preferred.
Degree in hospitality management or a related field preferred.

Responsibilities

Assist in supervising and coordinating the front office team, including training, scheduling, and performance support.
Contribute to fostering a positive, collaborative work environment and encourage professional growth among team members.
Help ensure efficient check-in and check-out processes, maintaining a smooth flow of operations.
Support the implementation and monitoring of front office procedures, schedules, and checklists to ensure consistency and efficiency.
Conduct regular inspections of the front desk and lobby areas to guarantee cleanliness, maintenance, and adherence to hotel standards.
Collaborate with the Director of Front Office, Director of Wellness, Director of Housekeeping, Director of Facilities, Director of Food & Beverage, and Managing Director to ensure seamless cross-departmental communication and guest experience.
Utilize technology and training to address and resolve guest complaints and requests promptly and effectively.
Develop and sustain strong guest relationships, ensuring a high level of satisfaction.
Work with other departments to address any front office-related issues and enhance the guest experience.
Maintain a presence at the front office, to include welcoming wellness members and guests to the property.
Assist with Revenue Management tasks to optimize space utilization and maximize revenue and profitability.
Manage front office supplies inventory, ensuring adequate stock levels.
Support the development and management of the front office budget, focusing on cost control while maintaining quality standards.
Ensure adherence to health, safety, and security standards and regulations.
Train staff on proper procedures, equipment use, and safety protocols.
Promote and implement eco-friendly practices within the front office department along with the Director of Front Office.
Identify opportunities for waste reduction and energy conservation, aligning with the hotel's LEED Platinum certification standards.