Assistant Front Office Manager

The Marcus Corporation • Bloomington, MN

6d • Onsite

About The Position

The Hilton Minneapolis/Bloomington is seeking a dedicated individual to join their dynamic team as an Assistant Front Office Manager. This role involves assisting in leading all Front Office operations, including overseeing and supporting staff, and maintaining a high level of guest service. The hotel is a premier destination known for its contemporary style and exceptional service, located near the Mall of America and the city of Minneapolis. Guests can enjoy amenities such as 256 guestrooms, the Bloomington ChopHouse, Olive Lounge, and a Starbucks Grab & Go.

Requirements

• Minimum of one to three years’ experience supervisory/managerial role.
• Considerable knowledge of computer systems for registration, reservations, and backup systems.
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in Hotel.
• Ability to read, write, speak, and understand the English language to communicate with guests and associates.
• Thorough organization and supervisory skills proficient in accomplishing the task.
• Ability to analyze complex statistical data and make judgements accordingly.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Nice To Haves

• CPR and First Aid Certification preferred.
• College education preferred.

Responsibilities

• Maintain all standards of guest service to provide the very best in guest experience.
• Supervise front desk staff, Night Audit, and Bell Staff and assists in check in/check out of guests or any related guest service activity as needed.
• Maintain a high level of professional appearance, demeanor, ethics and image of self and subordinates.
• Manage and motivate all front office associates with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Implement and monitor all corporate marketing programs to include Hilton Honors, etc.
• Receive and resolve all departmental guest complaints in timely manner and within the guidelines of the company.
• Communicate with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
• Other duties as assigned.

Benefits

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Free Parking
• “Two for one” movie theatre coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another
• Paid time off
• Early wage access
• Medical, dental, and vision insurance (offered after 30 days of employment)
• Company-paid life insurance
• Employee assistance program offer
• 401k with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree