Assistant Front Office Manager

AccorHotel • New York, NY

2d • Onsite

About The Position

Sofitel New York is looking for an Assistant Front Office Manager who is an enthusiastic, hospitality-oriented professional to oversee all front desk operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of the Front Desk and among other departments.

Requirements

• Candidate must possess a minimum two-year experience in a supervisory role in an upscale hotel along with strong organizational skills and the ability to work independently.
• Excellent verbal and written English skills; second language a plus, French preferred.
• Excellent interpersonal, communication, organizational, and computer skills.
• Willingness and ability to work a flexible schedule to meet business demands.
• Assist with additional projects or requests as needed.

Responsibilities

• Overseeing and supervising the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit
• Ensures that all Front Office Policies and Procedures are adhered to
• Ensures VIP procedures are being met or exceeded on a daily basis for all Sofitel Le Club Members /VIP Guests
• Coordinate the Arrival, Stay and Departure experience for all Sofitel Le Club / VIP guests to ensure a seamless experience
• To understand and promote the hotel’s and departmental vision
• Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive Colleague relations
• Develop and maintain standards for the department, while adhering to Accor’s standards
• Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Heartist in their daily tasks relating to their roles
• Ensure that all Front Office team have the supplies needed to perform their duties
• Communicate and liaise effectively with other leaders in the department and hotel
• Creates an environment that allows Heartist to achieve job fulfillment and provide a path for career development with Sofitel Hotels & Resorts.
• Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
• Responsible to balance operational, administrative and Heartist needs
• Responsible for ensuring consistency in exceeding guest service expectations
• Energize the brand by promoting our Guest loyalty program: Le Club
• Ensure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelines
• Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation
• Reviews arrival reports and VIP’s to ensure all special requirements are met or exceeded
• Conduct colleague performance evaluations on a timely basis, including corrective action and coaching.
• Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office Heartist.

Benefits

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow with the Company.
• Preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed