Assistant Front Office Manager at the Crosby Street Hotel
About The Position
Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality. An invitation to lead with grace. At Crosby Street Hotel, every guest encounter is a story — and you will help write it. We are seeking a poised, detail-driven Assistant Front Office Manager to join our celebrated team. You will partner closely with the Front Office Manager to ensure seamless daily operations, elevate every guest touchpoint, and inspire a front desk team that takes pride in the art of hospitality. This is a role for someone who leads by example, anticipates needs before they are voiced, and understands that true luxury lives in the details.
Requirements
- 3+ years in a front office supervisory role, ideally in 5-star or boutique luxury hospitality
- Warm, professional presence with exceptional guest-facing communication
- Fluency in property management systems (Opera or equivalent)
- Composure and decisive problem-solving under pressure
- Strong team leadership and staff development skills
- Flexibility across shifts including evenings, weekends, and holidays
- Degree in Hospitality Management or equivalent experience preferred
Responsibilities
- Oversee daily front desk operations including guest arrivals and departures
- Supervise, mentor, and schedule front office team members
- Manage reservations and ensure accurate room assignments and preferences
- Handle guest inquiries, special requests, and service recovery with discretion
- Resolve billing discrepancies and oversee accurate folio management
- Maintain compliance with hotel policies, standards, and brand guidelines
- Liaise with housekeeping, concierge, and F&B to ensure cohesive service
- Prepare shift reports and communicate key updates to hotel leadership
Benefits
- Competitive salary
- Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
- Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
- Complimentary meals on shift
- Free uniform dry cleaning service
- Commuter transit benefits available Day 1
- Ongoing training and professional development, including annual education reimbursement program up to $3,000
- Social events throughout the year, including holiday parties, team member appreciation events, and more
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Departmental and company-wide incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
