Assistant Front Office Manager

Blue Sky Hospitality Solutions•Schaumburg, IL

14d•Onsite

About The Position

The Assistant Front Office Manager supports the success of the Hyatt Regency Schaumburg through hands-on attention to guest satisfaction and stewardship of the service team. The role helps shape guests’ first and lasting impressions of the hotel and oversees front office operations when the Front Office Manager or Director of Operations is absent.

Requirements

1 to 3 years of hospitality-related experience, including front desk operations experience.

Nice To Haves

Associate or Bachelor’s degree preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring they meet brand or hotel standards and HHM core values.
Oversee front office operations in the absence of the Front Office Manager or Director of Operations.
Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction.
Assist with monitoring front office financial operations and ensure compliance with accounting controls and procedures.
Review guest correspondence and incident logs and direct staff based on the information obtained.
Ensure front office supplies and gift shop or market merchandise are stocked and inventory is maintained.
Work with the Sales office to ensure group resumes and group rooming lists are entered and maintained.
Monitor guest-room occupancy to use space efficiently and minimize overbooking.
Practice safe work habits, wear protective safety equipment, and follow OSHA standards.
Perform other duties as requested by management.