Asst. Front Office Manager

Schulte Hospitality Group•Wilmington, NC

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Assistant Front Office Manager for Hotel Ballast. The position supports front office operations and guest relations, promotes a positive service culture, and helps meet operational and financial objectives. The role includes staff scheduling and development, room-status oversight, coordination with Housekeeping and the valet provider, budget monitoring, and serving as Manager on Duty when required. Nights, weekends, and holidays may be required.

Requirements

At least three years of experience in a similar leadership role, such as Front Desk Supervisor or Assistant Front Office Manager.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.
In-depth knowledge of hotel Front Desk operations.

Nice To Haves

Post-high-school education.

Responsibilities

Monitor the daily status of rooms, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations and coordinate room blocking.
Act as the Front Office Service Champion and create a positive atmosphere for guest relations.
Ensure employee recognition across areas of responsibility.
Review staffing levels to meet guest-service, operational, and financial objectives.
Review comment cards, guest satisfaction results, and other data to identify areas for improvement.
Solicit employee feedback and use an open-door policy and employee satisfaction results to identify and address concerns.
Ensure effective communication between staff and the Housekeeping team.
Maintain a productive relationship with the valet parking provider.
Review the department budget regularly to meet budgeted wages and general expenses.
Check printed registration cards against arrival reports and correct discrepancies.
Ensure prompt and courteous guest service.
Pre-register guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals.
Track rooms to ensure accurate status and readiness for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Act as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay
Free telemedicine and virtual mental health care access for all associates starting on day one
Multiple health insurance options
Life insurance options
401(k) plan with company match
Paid parental leave
Paid time off
Holiday pay
Pet insurance
Employee Assistance Program
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more