Asst. Front Office Mgr
Magna Hospitality Group•New York, NY
•$0 - $66,300
About The Position
The Assistant Front Office Manager supports the daily operation of the hotel's guest services, working alongside the Front Office team to lead operations, mentor team members, and provide welcoming, attentive service. The role oversees Front Desk, Reservations, Audit, and general Guest Services operations; helps maintain service standards; and supports guest and team member satisfaction. The position is suited to a motivated hospitality professional seeking to strengthen leadership skills and contribute directly to the guest experience.
Requirements
- At least 2 years of previous Assistant Front Office Manager experience in a branded hotel environment.
- PEP experience.
- Strong leadership skills.
- Superior interpersonal and customer service skills.
- Excellent verbal and written communication skills.
- High energy with effective and influential people skills.
- Positive attitude and the ability and desire to motivate others.
- Reliable, organized, and able to multitask and work effectively under pressure.
- Strong knowledge of software applications, especially Microsoft Office (Word, Excel, and PowerPoint).
- Knowledge of hotel-specific platforms including OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack.
- Fluency in English.
- Full schedule availability, including the ability to work varied hours, nights, weekends, and holidays.
Nice To Haves
- College degree or coursework in a hospitality-related field.
- Additional language skills; Spanish is beneficial.
Responsibilities
- Oversee daily Front Desk, Reservations, Audit, and general Guest Services operations.
- Train, coach, mentor, and support Front Office team members.
- Work alongside the team during daily operations to maintain exceptional service standards.
- Lead by example and help set the tone for the guest experience.
- Ensure outstanding customer service and a positive experience for every guest.
- Communicate and coordinate effectively with team members and other hotel departments.
- Support the team in achieving outstanding guest and team member satisfaction throughout the hotel.
- Complete assignments effectively both independently and as a team contributor.
- Perform quality work within established deadlines, with or without direct supervision.
Benefits
- Bonus eligibility.
- 401(k).
- Health, dental, vision, life, and voluntary insurance.
- Team and travel discounts, with possible food and beverage discounts.
- Career advancement opportunities.
- Time off and medical coverage for eligible full-time positions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
