Assistant Front Office Manager - Luxury Beachfront Boutique Hotel
About The Position
Pelican Grand Beach Resort is hiring an Assistant Front Office Manager to support the Front Office team and deliver exceptional guest service. The resort is a 156-room beachfront boutique hotel with three outlets and a lazy river. The Assistant Front Office Manager oversees daily operations for the Front Desk, Bell Valet Services, Concierge, and PBX. The role provides operational leadership, supports effective team performance, ensures compliance with hotel standards, and maintains guest-service excellence. The manager may cover Front Desk or Night Audit shifts and must adjust to business needs, including nights, weekends, holidays, and overnight coverage. The position also includes direct supervision and development of non-supervisory employees; scheduling and labor-cost management; guest satisfaction monitoring; operational reporting; and assistance with forecasts and the Rooms Division budget. College degree preferred; at least three years of front desk hotel management experience required.
Requirements
- Minimum three years of front desk hotel management experience.
- Strong knowledge and understanding of front office and guest service operations.
- Prior experience managing payroll, scheduling, service recovery, and associate relations.
- Strong computer skills.
- Ability to speak, read, write, and understand the primary language or languages used in the workplace.
- Excellent verbal and written communication skills.
- Basic computational ability.
- Working knowledge of room setups, capacities, and their relation to event types.
- Excellent interpersonal and sales-related skills.
- Exceptional organizational and supervisory skills.
- Ability to perform essential job functions with or without reasonable accommodation.
- Ability to work nights, evenings, weekends, holidays, and overnight shifts as business demands.
- Ability to stand for 6–12 hours a day and move between simultaneous functions and hotel departments in a timely manner.
- Ability to bend, stoop, squat, stretch, and lift up to 15 pounds regularly.
- Ability to perform tasks involving grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
Nice To Haves
- College degree preferred.
- INFOR HMS experience highly preferred.
Responsibilities
- Oversee daily operations of the Front Desk, Bell Valet Services, Concierge, and PBX.
- Cover Front Desk or Night Audit shifts as needed and adjust work coverage to business demands.
- Ensure arriving and departing guests are treated courteously and efficiently.
- Lead service recovery and ensure guest concerns are resolved promptly and satisfactorily.
- Protect confidential guest information and control guest room key access according to SOPs.
- Understand hotel rate plans, codes, and revenue strategies; assist with rate discrepancy reports.
- Ensure guest requests are fulfilled within prescribed timelines and coordinate with other departments to support guest service.
- Support room inventory management and maintain par levels of front office supplies.
- Provide ongoing training and monthly one-on-one coaching for team members.
- Ensure compliance with brand standards, company policies, and departmental SOPs; model hotel Core Values.
- Enforce attendance standards and ensure appropriate staff coverage.
- Follow safety and security procedures and report accidents, injuries, and unsafe conditions.
- Maintain professionalism and composure during emergencies and periods of heavy business activity.
- Direct, coordinate, and evaluate team members; directly supervise non-supervisory employees.
- Interview, hire, train, develop, mentor, and orient associates; plan, assign, and direct their work.
- Recognize team members and conduct performance evaluations, coaching, counseling, and disciplinary actions as needed.
- Assist with daily balance and credit check reports, supply inventories, and ordering uniforms and office supplies.
- Prepare forecasts and reports and assist in developing the Rooms Division budget.
- Use labor management tools to create efficient schedules and control labor costs.
- Monitor guest satisfaction surveys, use guest response tracking systems, and participate in issue-prevention meetings.
Benefits
- 401(k)
- 401(k) matching
- Paid time off for full-time employees
- Health, medical, vision, dental, hospital coverage, employee assistance program, life and accidental death, pet, and short-term disability insurance for full-time employees
- Employee discounts
- Multiple parking options
- One free meal during each shift
- Recognition programs
- Incentive programs
- Referral programs
- Growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
