Assistant Front Office Manager (Full-Time)
About The Position
At the Renaissance Shoals Resort & Spa, we pride ourselves on delivering unparalleled service in a stunning environment. Our property embraces the local history and heritage of the music industry in the Shoals area. For many years the Renaissance Shoals Resort & Spa has been the premier hotel in the entire region, offering luxury, modern amenities, and spectacular dining options to our guests. Are you passionate about hospitality and ready to take the next step in your career? We are currently seeking a dynamic Assistant Front Office Manager to join our team and play a key role in creating memorable stays for our guests. As the Assistant Front Office Manager, you will support the daily operations of the Front Desk and oversee related Front Office areas, including Bell Staff, Switchboard, and Concierge/Guest Services. You will work closely with our team to ensure smooth guest arrivals and departures, maintain guest satisfaction, and achieve financial goals.
Requirements
- Support the daily operations of the Front Desk and oversee related Front Office areas, including Bell Staff, Switchboard, and Concierge/Guest Services.
- Work closely with our team to ensure smooth guest arrivals and departures, maintain guest satisfaction, and achieve financial goals.
Responsibilities
- Oversee daily Front Desk operations to ensure seamless guest arrivals, departures, and personalized service that creates memorable stays.
- Support, train, and motivate Front Office associates while setting clear expectations and fostering a guest-focused, service-driven culture.
- Address guest concerns and special requests with professionalism, urgency, and hospitality to exceed expectations and build guest satisfaction.
- Monitor daily reports, staffing, shift transitions, and Front Desk procedures to maintain efficiency, accuracy, and operational excellence.
- Partner with Bell Services, Concierge, and other hotel departments to create a seamless guest experience while supporting occupancy, revenue, and service goals.
Benefits
- Health, Dental, and Vision Coverage
- FSA and HSA options
- 401(k) with Company Match
- Exclusive Discounts on hotel stays, dining, golf, and retail at PCH properties and globally through Marriott.
- Opportunities for Growth
- Ongoing training and development
- Employee Recognition programs
- Fun Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
