Overnight Assistant Front Office Manager - Villa Resort

Kiawah Island Golf Resort • Kiawah Island, SC

4d • Onsite

About The Position

The Overnight Assistant Front Office Manager is responsible for functioning as the Manager on Duty for the hotel on all shifts. This role involves evaluating staffing requirements, preparing weekly work schedules within budget goals, and ensuring adequate staffing for the Front Desk and Concierge. Additionally, the position is responsible for producing the Daily Line-Up packet for distribution throughout the property each night.

Requirements

• At least one year of hotel management experience preferred with demonstrated successful systems implementation and oversight.
• At least two years of front desk experience preferred, preferably with a four or five star/diamond hotel.
• Ability to communicate clearly and effectively.
• Excellent written and spoken communication skills.
• High aptitude for computer programs.
• Excellent organization habits.
• Effective conflict resolution skills.
• Professional and cooperative demeanor.
• Positive and energetic attitude.
• Thorough knowledge of hotel services and facilities.
• Must be able to pass a background check.

Nice To Haves

• College education preferred with preference in Hospitality studies.

Responsibilities

• Function as the Manager on Duty for the hotel on all shifts.
• Evaluate staffing requirements and prepare work schedules weekly, adhering to budget goals.
• Ensure that the Front Desk and Concierge are properly staffed at all times.
• Produce the Daily Line-Up packet to be distributed throughout the property each night.
• Ensure that sufficient staffing is present to meet the daily business demands.
• Handle all disciplinary counseling as needed according to KIGR policy.
• Give daily line-up to each employee that communicates business demands and anticipates accordingly.
• Demonstrate comprehensive knowledge of Resort Villas & Homes, services, and facilities, including personnel, features and hours of operation.
• Demonstrate effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities.
• Ensure staff’s knowledge of hotel services, features, and amenities.
• Monitor and ensure that departments perform their job functions to the hotel’s expected level of service.
• Assist staff whenever necessary in performing all job functions.
• Conduct ongoing training with existing staff and ensure that new staff is certified as required.
• Accommodate all guest requests in an accurate and efficient manner.
• Coordinate all group requests and needs.
• Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences as well as property situations.
• Promptly and appropriately greet Resort guests and visitors.
• Maintain discretion and security for the hotel and guests.
• Monitor and maintain cleanliness and working conditions of department equipment and supplies.
• Prepare work orders for equipment repairs and distribute to Engineering.
• Monitor and maintain the condition of The Villa Lobby.
• Ensure that all pertinent information is documented in daily End of Shift emails.
• Ensure payroll is documented and submitted accurately and promptly.
• Ensure payroll forecast are accurately completed and submitted timely.
• Conduct performance appraisals of designated staff as required.
• Ensure successful completion of the training/certification process.
• Respond to security and emergency situations in accordance with established Resort Guidelines.
• Comply with procedures and requirements established in the Front Office Manual.
• Support Front Office Manager as necessary.
• Perform all other duties, as assigned.

Benefits

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Leadership & Career Development
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
• 401k – available after 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree