REP Assistant Front of House Manager - THE POLAR EXPRESS Train Ride NOLA

American Heritage Companies•New Orleans, LA

71d•Onsite

About The Position

The Assistant Front of House & Business Manager for Rail Events Productions Inc. (REP) acts as a primary REP representative and onsite Front of House and Business Manager when the Front of House Manager is unavailable, and responsible for all aspects of business in coordination with the REP Business Manager and the American Heritage Railways Accounting and Human Resource departments. Responsibilities include customer service, ticketing, food and beverage, retail, parking, communications between production and train operations, and oversight of third-party contractors. Belonging to the Front of House team is an excellent opportunity to learn the business side of production and be the first interaction our guests experience. The high-energy logistics of moving guests through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is also an integral part of providing customer service to our guests and support to cast and crew on the ground.

Requirements

Experience and ability problem solving and leading a team in a live show setting preferred
Experience with special events and managing events preferred
Strong leadership skills
Possess a well-spoken manner for in-person communications
Self-motivation and attention to detail
Physically capable of lifting heavy objects
Must be 18 or over

Responsibilities

Work with the REP management team during preproduction, assist with day-to-day operations during the event, and participate in postproduction load-out
Support where needed, when working with the Front of House Manager
Maintain oversight of the Front of House team; support of box office, food and beverage, retail and parking (if applicable to location) staff during the event as well as throughout load-in and load-out
Become familiar with the ETix ticketing system and work closely with the Etix Client Services and Customer Support teams for customer and ticketing system needs (Etix ticketing system training will be provided)
Primary customer service manager when the need arises, including onboard seating issues
Conduct daily safety briefings and handle all incident reporting for passengers and employees
Inspect and prepare Front of House areas at the top of the day and secure Front of House areas at the end of the day, with the support of staff
Coordinate with the Stage Manager for a safe release of the train for each departure, and be present on the platform upon return
Work with the Front of House Supervisor to maintain a weekly amenities inventory
At select locations, the FOH & Business Manager is responsible for overseeing the distribution of first-class bags and mugs for each departure
Work with Front of House Supervisors to ensure the quality of items/ services, procedures are followed and schedules are maintained
Become familiar with railroad safety rules and help oversee the event staff’s adherence to safety
Assist onboard production with any amenities or hospitality items that are necessary during or between runs
Assist with the oversight and distribution of staff meals
Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and passengers
Prepare Top of Day and End of Day Reports and distribute them to appropriate parties
Daily communications with all internal departments to ensure a smooth run of events as well as external contractors and passengers
Other duties as assigned