Front of the House Supervisor

Grove Bay Hospitality Group•Warwick, RI

6d•Onsite

About The Position

Grove Bay Concessions is seeking a highly organized and detail-oriented Front of the House Supervisor for its Dunkin Donuts team at TF Green Airport. The role supports restaurant operations and day-to-day administrative tasks, provides supervisor support for all locations, and is explicitly described as not being a managerial position. It reports to the Restaurant Management Team. The supervisor advances Grove Bay’s mission and core values, delivers hospitality to guests, upholds standard operating procedures, and coaches and trains hourly team members. Duties also include handling guest issues, completing opening and closing procedures, cash handling, expediting, and maintaining restaurant cleanliness and sanitation. Administrative work includes phone and email correspondence, calendar management, preparing and editing documents, data entry and record-keeping, scheduling meetings, research, and inventory of office supplies. The role requires successful completion of Grove Bay’s training program, including EdApp training content, and Food and Alcohol Safety training (ServSafe). The position involves extended periods of standing and moving throughout the venue, as well as exposure to heat, cold, chemicals, and noise.

Requirements

Must be an A Player and endorsed by the Management Team, Director of Operations, and Training Department.
Must have worked within a venue or another Grove Bay restaurant for at least 4 months.
Prior supervisor experience.
Fluency in English is required.
High school diploma or equivalent required.
Proven experience as a supervisor, administrative assistant, or in a similar role.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, and Google Suite.
Strong organizational skills and ability to prioritize tasks effectively.
Excellent written and verbal communication skills.
Attention to detail and accuracy in work.
Ability to handle confidential information with discretion.
Successful completion of Grove Bay’s training program, including all EdApp training content.
Food and Alcohol Safety training (ServSafe).

Nice To Haves

Multiple language abilities.
Associate’s degree preferred.
Previous experience in supervising, order entry, data entry, or proofreading is a plus.
Strong computer literacy, multitasking ability, problem-solving skills, ability to set and meet deadlines, and enthusiasm and aptitude for serving people.

Responsibilities

Advance the Grove Bay Mission Statement and Core Values.
Deliver exceptional hospitality to all guests.
Uphold all core Standard Operating Procedures.
Coach hourly team members in the moment.
Train and develop new team members.
Handle guest issues respectfully.
Follow opening and closing procedures.
Handle cash in accordance with Grove Bay SOP.
Expedite in adherence with Grove Bay SOP.
Use and understand operational systems, including Toast, OpenTable, and R365.
Maintain restaurant cleanliness and sanitation and ensure the restaurant is showroom-ready.
Perform administrative tasks such as answering phone calls, responding to emails, and managing calendars.
Prepare and edit correspondence, reports, presentations, and other documents.
Assist with data entry and record-keeping.
Coordinate and schedule meetings and appointments.
Conduct research and gather information as needed.
Maintain office supplies and inventory.
Provide support to other team members as necessary.
Provide supervisor support for all locations.