Assistant Front of House Manager

Legends Global•Grand Rapids, MI

76d•Onsite

About The Position

Two powerhouse companies, Legends and ASM Global, have joined forces to redefine excellence in sports, entertainment, and live events. Together, they combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. Their organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit their team members, guests, and partners. Guided by values of respect, integrity, and accountability, they create a workplace where everyone can succeed. This role is for an Assistant Front of House Manager who will manage, schedule, and coordinate all Front of House Supervisors and Staff members, advance production and logistics with clients and internal departments regarding tour or venue activations, and oversee event day operations of the Front of House department. The role also involves navigating various databases to facilitate payroll and ticketing, and upholding and executing venue policy and standards of service as an acting role model for all Front of House team members.

Requirements

Must be 18 years of age or older
High School degree or equivalent is required
Excellent customer service and interpersonal skills
Strong problem solving and analytical skills
Excellent verbal and written communication skills
Ability to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events
Must have good organizational skills

Nice To Haves

Two years prior experience in a customer service position preferred

Responsibilities

Manage scheduling and payroll for all Front of House team members, ensuring adequate coverage for events and adjusting as necessary based on attendance and event requirements.
Control labor costs and manage financial reporting of all department overhead and working capital, including the use of third-party staffing support.
Oversee Front of House operations during events, ensuring guests are seated efficiently, VIP activations occur on time, & aiding/addressing any customer concerns before, during, & after the event.
Ensure ushers enforce safety procedures, including crowd control, emergency exits, and venue specific rules, to maintain a secure environment for all attendees.
Collaborate and report to Front of House Manager regarding venue improvements, staff training, event emergencies, etc.
Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.