Assistant Food & Beverage Manager - The Langham, Pasadena

Langham Hotel•United States,

1d•$70,000 - $73,000•Onsite

About The Position

Langham Hospitality Group (LHG) is a wholly-owned subsidiary of Great Eagle Holdings, comprising distinctive brands like The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint across Asia, Europe, North America, Australasia, and the Middle East. The Langham Huntington, Pasadena, Los Angeles is situated in Pasadena, California, in an upscale residential neighborhood known for its historic gems and famous film locations. The area offers vibrant shopping, entertainment, theaters, boutiques, restaurants, and museums. The hotel is also a short drive from attractions like the Rose Bowl stadium, The Huntington Library, Descanso Gardens, and Kidspace Children's Museum. This role is within the Food & Beverage department and reports to the Assistant Director of Food & Beverage. The primary objective is to assist in the effective management and direction of F&B operations, focusing on quality service, employee supervision, monitoring food production quality and consistency, cost control, and inventory management.

Requirements

Strong knowledge of Food & Beverage operations and preparation techniques.
Knowledge of Beverage operations and wines.
Excellent mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.
Ability to work entire shift standing and moving about in restaurants and kitchen areas.
Ability to read, write, and communicate effectively in English language, to understand internal documents, reports, and to interact effectively with guests and employees.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
High School diploma required.
One to three years experience as a manager or assistant manager of restaurant operations.
Food Handler’s Certification required.

Nice To Haves

Degree in Hotel and Restaurant Management preferred.
CPR Certification and/or First Aid Training preferred.

Responsibilities

Assisting in managing the day-to-day operations of the Lobby Lounge and Private Kitchen as a primary focus.
Ability to oversee additional departments based on business and coverage needs.
Assists in the ordering of F&B supplies, cleaning supplies, and uniforms.
Supervises daily F&B shift operations and ensures compliance with all F&B policies, brand standards, and standard operating procedures.
Supports and supervises an effective monthly self-inspection program.
Operates all department equipment as necessary and reports any malfunctions.
Supervises staffing levels to ensure guest service, operational needs, and financial objectives are met.
Weekly forecasting and scheduling based on business needs.
Driving covers and revenue.
Communicating with Sales and Conference Service to ensure proper closures and special events.
Update WIGs and KPI’s on a monthly basis to monitor progress of goals.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Communicates areas that need attention to staff and follows up to ensure understanding.
Coordinates cleaning program in all F&B areas (follows all Health Department and Steritech guidelines), identifying trends and making recommendations for improvements.
Stays readily available/approachable for all team members and guests.
Demonstrates knowledge of the brand-specific service culture.
Provides services that are above and beyond for customer satisfaction and retention.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, ensuring quality, standards, and meeting customer expectations daily.
Takes proactive approaches when dealing with guest concerns.
Sets a positive example for guest relations.
Reviews online surveys and guest satisfaction results with employees on a regular basis.
Responds in a timely manner to customer service department requests.