Housekeeping Room Attendant - The Langham, Pasadena
About The Position
Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride. Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more. The primary objective of this position is to provide housekeeping services to all guest rooms according to the policies and procedures established by Langham, and to provide exceptional quality housekeeping services to enhance the overall guest experience.
Requirements
- Ability to push and/or pull equipment weighing up to 100 lbs.
- Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
- Ability to communicate effectively with other employees, as well as guests.
- Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of a minimum of rooms as specified by management.
- Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.
- Prefer some previous housekeeping experience.
Responsibilities
- Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
- Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 40 lbs.
- Must respond quickly and efficiently to all guest requests.
- Makes up rollaway beds and cribs in a vacated room and notifies house attendants for them to be properly stored.
- Properly uses, keeps secure and return the pass key or section master to the Housekeeper at the end of every shift. Keeps masters on person at all times.
- Keeps floor maid closets neat and secure.
- Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
- Push and pull vacuum throughout entire room and empty trash.
- Replenish amenities, linens, and supplies in guest room.
- Practices chemical safety rules and follows procedures for needles and other hazardous materials.
- Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room.
- Respond in a timely manner to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested.
- Report all suspicious persons, activities or hazardous conditions to the Security Department.
- Turn in all items found in employee's working area to Hotel Lost and Found department.
- Other duties as assigned such as assisting House person when requested.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
