Assistant Food and Beverage Operations Manager - Aqua Ridge Pool Complex

Marriott • Phoenix, AZ

2d • $26 - $32

About The Position

The Assistant Food and Beverage Operations Manager assists with supervising daily food and beverage and culinary operations. The role supports guest and employee satisfaction while maintaining the operating budget and ensuring that standards and legal obligations are followed. It oversees daily shift operations, staffing, supplies, equipment, inspections, cleaning, and service quality, while supporting team members and responding to guest concerns.

Requirements

• High school diploma or GED and 3 years of experience in food and beverage, culinary, or a related professional area; OR a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of experience in food and beverage, culinary, or a related professional area.
• Ability to understand budgets, operating statements, and payroll progress reports.

Responsibilities

• Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
• Supervise daily food and beverage shift operations and ensure compliance with policies, standards, and procedures.
• Support and supervise an effective monthly self-inspection program.
• Operate department equipment as necessary and report malfunctions.
• Supervise staffing levels to meet guest-service, operational, and financial objectives.
• Build mutual trust, respect, and cooperation among team members.
• Develop goals and plans to prioritize, organize, and accomplish work.
• Foster and recognize decisions that result in successes as well as failures.
• Communicate areas needing attention to staff and follow up to ensure understanding.
• Coordinate cleaning programs in food and beverage areas, identify trends, and recommend improvements.
• Follow the property-specific second-effort and recovery plan.
• Remain available and approachable to team members and guests.
• Demonstrate knowledge of the brand-specific service culture and model appropriate behavior.
• Provide service that exceeds expectations for customer satisfaction and retention.
• Manage daily operations to meet quality standards and customer expectations.
• Take proactive approaches to guest concerns and set a positive example for guest relations.
• Review comment cards and guest satisfaction results with employees.
• Respond promptly to customer-service department requests.
• Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
• Analyze information and evaluate results to select solutions and solve problems.
• Perform hourly job functions when necessary.
• Treat team members with professionalism and courtesy.
• Understand budgets, operating statements, and payroll progress reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED