Assistant Fiscal Operations Supervisor

Lucas County•Toledo, OH

4d•Onsite

About The Position

Under the direction and supervision of the Lucas County Child Support Agency Case Financial Supervisor or designee, the assistant is responsible for providing supportive leadership and work direction of assigned team and/or area of responsibility to ensure consistency, standardization, and development of best practices as they relate to division services. This role involves interpreting and clarifying work procedures.

Requirements

Ability to provide supportive leadership and work direction.
Ability to ensure consistency, standardization, and development of best practices.
Ability to interpret and clarify work procedures.
Ability to manage work assignments and daily phone coverage.
Ability to ensure adequate supplies for the unit.
Ability to assist with assigning tasks and setting unit priorities.
Ability to delegate and follow up on specific financial tasks (e.g., ROPAA, ROPAA database updates, audits, distributions).
Ability to monitor financial mailboxes and communicate with state teams (PAAR, OCS, Smart Applications).
Proficiency in processing child support payments using check scanning equipment and payment posting software.
Ability to process financial corrections and manage misallocated payments/voids.
Ability to perform Transfer Coordinator duties.
Ability to perform SETS Third Party Coordinator duties.
Ability to provide oversight of records retention.
Ability to resolve complex situations independently and escalate issues when necessary.
Ability to assist with projects.
Ability to provide coverage for the Case Financial Supervisor.
Ability to act as a back-up for bank monitoring/reconciliation.
Ability to process genetic testing payments.
Ability to offer input into policy and procedure development.
Ability to maintain and update unit manuals, workflows, and instructions.
Maintains working knowledge of agency policies, manual regulations, and community resources.

Responsibilities

Managing work assignments and daily phone coverage in coordination with the unit supervisor.
Ensuring the unit has adequate supplies to perform job duties.
Assisting the Supervisor with assigning tasks and setting unit priorities to ensure timely and accurate completion.
Delegating and following up on the completion of Financial Institution Data Matches, Reduction of Permanently Assigned Arrears (ROPAA), Incorrect Caseload report, Case Closure report, Default with no Ordered Payment on Arrearage (OPA), and No default with OPA.
Updating the ROPAA database quarterly, monitoring and keeping track of current ROPAA accounts, and adding additional cases when necessary.
Assisting with audits and distributions.
Monitoring the Lucas financial mailbox to facilitate communication with the state Payment Analysis and Account Reconciliation (PAAR) team, Ohio Child Support (OCS), and Smart Applications, as required by state and federal guidelines.
Processing child support payments with accuracy using check scanning equipment and payment posting software.
Processing financial corrections as identified when necessary or at the direction of PAAR, OCS, or the Support Enforcement Tracking System (SETS) Help Desk.
Managing misallocated payments and voids by reissuing and reposting payments as needed or requested.
Monitoring the shared email account for releases and processing payments.
Performing the duties of Transfer Coordinator by managing cases transferred to or from our county to another county or the state according to the established workflow.
Performing the duties of the SETS Third Party Coordinator by maintaining the integrity of the directory for employers, courts, agencies, labs, prisons, insurance companies, and others in connection with the OCS Third Party Team.
Providing oversight of records retention in either digital or paper format in accordance with local, state, and federal guidelines.
Resolving complex and/or unusual situations independently; identifying and escalating high-level issues to the supervisor when necessary.
Assisting the unit supervisor with projects as needed.
Providing coverage for the Case Financial Supervisor in their absence.
Acting as a back-up for bank monitoring/reconciliation.
Processing genetic testing payments (includes building shell case, sub order, routing payments to Child Support Payment Central for proper posting, closing out case after payment processes).
Offering input into the development of policies and procedures as required to accomplish the assigned work and the goals of the unit.
Working with the unit supervisor to maintain and update the unit manual, workflows, and instructions.
Maintaining working knowledge of agency policies, manual regulations, and community resources.