Assistant Financial Aid- Part Time Staff Pool Req

Houston Community College•Houston, TX

23h

About The Position

The Assistant Financial Aid facilitates the customer service center and provides educational assistance to the general public, especially economically disadvantaged individuals. The position provides general information, helps students with the application process, and refers them to external funding sources and social service agencies. It also directs internal communications within the Houston Community College System on behalf of students and provides secretarial and clerical support for the department as needed. The role serves as a primary customer service representative, supports student access and success, handles sensitive student records, and assists students with financial aid applications and related processes. Work is performed in a general office environment. The position may require work after hours, including weekends and holidays, and may contain security-sensitive duties subject to Texas Education Code § 51.215.

Requirements

High school diploma or GED.
Proficiency in personal computer use.
Excellent interpersonal skills.
Ability to perform the essential duties and responsibilities, with or without reasonable accommodations.
Ability to remain stationary during the shift, move items weighing up to 25 pounds, position oneself to operate job equipment, and apply established protocols in a timely manner.
Ability to access, input, and retrieve information using technology devices and communicate with others to accomplish job requirements.

Nice To Haves

Associate’s degree.
One year of experience working in a financial aid office.

Responsibilities

Serve as the primary customer service representative to promote student access and success and ensure customer satisfaction.
Track documents and collect, manage, and maintain sensitive records, including financial statements, college records, medical records, citizenship documents, and divorce decrees.
Analyze and interpret federal, state, and institutional regulations to assist students with applications for financial aid funds.
Communicate orally and in writing with students to ensure applications are accurate and complete within timelines for registration and fee payment.
Transmit student financial aid applications and updates electronically (EDE).
Assist with financial aid orientation.
Guide and assist students applying online.
Answer telephone calls, greet visitors, respond to routine inquiries, and take and relay messages.
Use word-processing software and student information systems to develop correspondence and retrieve information.
Maintain inventory and order office equipment and services in accordance with established procedures and contractual agreements.
Establish and maintain student and program files and records.
Schedule student appointments.
Generate award letters.
Provide secretarial and clerical support for the department as needed.