Assistant Field Service Manager
About The Position
The Assistant Field Service Manager supports daily Field Service Department operations by coordinating field activities, assisting with technician leadership, and ensuring timely, high-quality customer support. The position serves as the primary backup to the Field Service Manager, assuming departmental leadership during absences and helping drive operational excellence. The role supports technician scheduling, installations, start-ups, renovations, and emergency service; leads the Field Service Safety Program; provides technical troubleshooting and mentoring; reviews service documentation; and coordinates with internal teams and outside contractors. It also supports customer training, service contracts, technician development, process improvements, reporting, and operational metrics. Additional duties may be assigned by the Field Service Manager or Director of Commissioning. Work takes place in office, manufacturing, and customer field environments. The role may involve climbing, standing for extended periods, and working in refrigerated facilities, construction sites, rooftops, and industrial processing environments. Domestic and international travel may be up to 50%.
Requirements
- Three or more years of experience in industrial field service, food processing, packaging, or related industries.
- Excellent organizational and time management skills, including the ability to coordinate multiple technicians, projects, and priorities simultaneously.
- Proficiency with Microsoft Office and scheduling, service management, or ERP software, with the ability to coordinate field service activities and maintain accurate records.
- Working knowledge of OSHA regulations and industrial safety practices.
- Strong mechanical and electrical aptitude with troubleshooting skills.
- Strong communication, organization, and problem-solving skills.
- Ability to manage multiple priorities and work effectively with cross-functional teams.
Nice To Haves
- Associate degree in a technical discipline or equivalent experience preferred.
- Experience supporting technicians, field operations, or customer service activities preferred.
- Proficiency with Microsoft Office and service management software preferred.
Responsibilities
- Support daily coordination and scheduling of field service technicians, installations, start-ups, renovations, and emergency service.
- Serve as acting Field Service Manager during the manager’s absences, ensuring continuity of operations and customer support.
- Lead the Field Service Safety Program, including OSHA compliance, safety training, audits, incident investigations, corrective actions, and required safety documentation.
- Coach technicians on safe work practices and ensure compliance with company, customer, and regulatory safety requirements.
- Provide technical support, troubleshooting assistance, and mentoring to field service technicians.
- Review service documentation and maintain accurate service, warranty, and safety records.
- Coordinate with Engineering, Manufacturing, Project Management, and Sales to resolve technical issues and improve products and processes.
- Assist with customer training, service contract support, and continuous improvement initiatives.
- Support technician development through coaching, training, and performance feedback.
- Coordinate outside contractors as needed to support customer requirements.
- Assist with field service process improvements, reporting, and operational metrics.
- Perform additional duties as assigned by the Field Service Manager or Director of Commissioning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
