Assistant Facilities Manager - Conference Center

Wilderness Resort•Wisconsin Dells, WI

8d•Onsite

About The Position

The Assistant Facilities Manager is responsible for the cleanliness, safety, setup, and operational efficiency of conference and meeting spaces throughout Wilderness Resort. The role oversees event-space preparation and breakdown, assists with technical and maintenance needs, supervises the setup team, and supports high standards of guest service and professionalism. The position suits a proactive, detail-oriented person who thrives in a fast-paced, guest-focused environment. This is a full-time position requiring day, night, and weekend availability. The role also requires flexibility to work nights, weekends, and holidays as needed.

Requirements

Availability to work day, night, and weekend shifts.
Flexibility to work nights, weekends, and holidays as required.
Ability to provide guest-focused service in a fast-paced environment.
Ability to supervise, train, schedule, and direct setup staff.
Effective problem-solving, time-management, and decision-making skills under pressure.
Ability to communicate professionally and clearly with staff and event partners.
Ability to follow safety, emergency, operational, and resort policies.

Responsibilities

Set up and tear down meeting rooms across the property, including the Conference Center, Clubhouse, and outdoor areas.
Perform preventative maintenance and facility upkeep, including power washing and minor painting.
Maintain cleanliness and organization of conference center meeting rooms, public areas, and storage areas.
Manage snow and garbage removal from walkways, parking lots, docks, entrances, and other key areas.
Conduct monthly A/V equipment inventories and ensure technical systems—including A/V, lighting, HVAC, and music—function properly.
Review Banquet Event Orders (BEOs) to ensure accurate setups and client satisfaction.
Coordinate with Event Detailers and Catering Managers regarding last-minute changes and guest needs.
Deliver A/V equipment and food and beverage items to event locations.
Ensure compliance with health and safety policies, including food and beverage requirements.
Attend VIP and special events as directed by the Facilities Manager.
Resolve guest concerns promptly and courteously.
Assist with training, scheduling, and directing setup staff, and provide leadership when the Facilities Manager is absent.
Delegate assignments, monitor staff performance, and communicate clearly with staff.
Motivate and support conference and sales team members in achieving event goals.
Communicate schedule, event, and staffing changes promptly and professionally.
Maintain professionalism and follow resort and department policies.
Ensure staff appearance and uniforms comply with company guidelines.
Use problem-solving, time-management, and decision-making skills under pressure.
Attend safety meetings and report updates to the Facilities Manager.
Follow emergency and operational procedures and assist with training team members on safety protocols.
Work a flexible schedule, including nights, weekends, and holidays as required.
Complete other duties assigned by the Facilities Manager or resort leadership.