Assistant Facilities Manager - Conference Center

Wilderness Resort•Wisconsin Dells, WI

About The Position

The Assistant Facilities Manager oversees the cleanliness, safety, setup, and operational efficiency of conference and meeting spaces throughout Wilderness Resort. The role coordinates event-space preparation and breakdown, assists with technical and maintenance needs, supervises the setup team, and supports high standards of guest service and professionalism. The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced, guest-focused environment. This is a full-time position requiring availability for day, night, and weekend work. The schedule may also include holidays as required.

Requirements

Hardworking, dependable, enthusiastic, and customer-service-driven approach.
Proactive and detail-oriented approach suited to a fast-paced, guest-focused environment.
Availability to work day, night, and weekend shifts; holidays may also be required.
Ability to perform the duties described, including event setup and breakdown, facility upkeep, and snow and garbage removal.

Responsibilities

Set up and tear down meeting rooms across the property, including the Conference Center, Clubhouse, and outdoor areas.
Perform preventative maintenance and facility upkeep, including power washing and minor painting.
Maintain the cleanliness and organization of conference center meeting rooms, public areas, and storage areas.
Remove snow and garbage from key areas, including walkways, parking lots, docks, and entrances.
Conduct monthly A/V equipment inventory and ensure the functionality of A/V, lighting, HVAC, and music systems.
Review Banquet Event Orders (BEOs) to ensure accurate setups and client satisfaction.
Coordinate with Event Detailers and Catering Managers regarding last-minute changes and guest needs.
Deliver A/V equipment and food and beverage items to event locations.
Ensure compliance with health and safety policies, including food and beverage requirements.
Attend VIP and special events as directed by the Facilities Manager.
Resolve guest concerns promptly and courteously.
Assist with training, scheduling, and directing setup staff, and assume leadership in the Facilities Manager's absence.
Delegate assignments, monitor staff performance, and communicate clearly with staff.
Support conference and sales team members in achieving event goals.
Communicate schedule, event, or staffing changes promptly and professionally.
Maintain professionalism and follow resort and department policies.
Ensure staff appearance and uniforms comply with company guidelines.
Use problem-solving, time-management, and decision-making skills under pressure.
Attend safety meetings and report updates to the Facilities Manager.
Follow emergency and operational procedures and assist with training team members on safety protocols.
Work a flexible schedule, including nights, weekends, and holidays as required.
Complete other duties as assigned by the Facilities Manager or resort leadership.