Assistant Facilities Manager

JLL•Nashville, TN

4d•Onsite

About The Position

JLL is seeking an Assistant Facilities Manager in Nashville, Tennessee to serve as a critical partner to the Facility Manager in delivering exceptional facility operations across a portfolio of properties. This role combines customer-facing concierge services, technical work order coordination, and proactive facilities management to create seamless experiences for tenants and visitors. You'll act as the operational nerve center managing daily service delivery, coordinating vendor activities, and ensuring every interaction reflects JLL's commitment to excellence. If you thrive in a dynamic, client-focused environment where hospitality meets facilities expertise, this opportunity offers the perfect platform to make an immediate impact while developing your facilities management career.

Requirements

Associate or Bachelor's Degree in Facilities Management, Property Management, Business Administration, or equivalent work experience demonstrating relevant expertise.
Strong verbal and reading communication skills with ability to comprehend technical documents, safety protocols, work orders, and client requirements while clearly articulating information to diverse audiences.
Minimum of two years of hands-on experience in facilities management, property operations, or a customer service-intensive field with technical coordination responsibilities.
Proficiency with Computerized Maintenance Management Systems (CMMS) and Microsoft Office suite (Outlook, Excel, Word, PowerPoint) for documentation, reporting, and communication.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience working in multi-tenant commercial office environments or corporate facilities settings where client relationship management is essential.
Familiarity with building systems including HVAC, electrical, plumbing, life safety, and access control systems sufficient to understand service requests and coordinate appropriate responses.
Basic knowledge of facilities management standards, preventive maintenance programs, and vendor management practices that can be further developed through on the job training.
Previous experience using specific CMMS platforms such as Archibus, Maximo, ServiceNow, or similar enterprise facilities management software.
Background in hospitality, concierge services, or guest relations demonstrating strong service orientation and ability to create exceptional visitor experiences.
Understanding of key performance indicators, service level agreements, and dashboard reporting relevant to facilities operations and client satisfaction measurement.
Demonstrated track record of delivering exceptional customer service in both internal and external contexts, with examples of going above and beyond to meet client needs.
Knowledge of emergency response procedures, life safety protocols, and incident documentation practices, or willingness to quickly learn these through JLL's training programs.

Responsibilities

Serve as the welcoming face of the facility, greeting visitors and tenants with hospitality-focused service.
Manage guest access, coordinate meeting room setups, and provide wayfinding assistance.
Intake and triage work orders through the CMMS, coordinating with technicians and vendors to resolve HVAC, electrical, plumbing, and general repair issues while monitoring service level agreements.
Develop tenant relationships through regular communication, responding to requests via desk, phone, and email.
Assess impact of issues and escalate critical concerns to the Facility Manager with clear briefings and recommended actions.
Conduct janitorial and landscape inspections, create work scopes, schedule maintenance activities, and monitor contractor performance against quality standards.
Draft tenant communications about planned maintenance or service updates.
Manage package deliveries.
Support special event logistics.
Monitor KPI dashboards to track response times, resolution rates, and tenant satisfaction scores, ensuring the portfolio consistently achieves client performance targets.
Maintain detailed documentation in the CMMS.
Perform post-resolution quality checks with requestors.
Identify trends that could signal emerging operational risks.
Coordinate immediate response activities during emergencies (fire alarms, floods, power events).
Log incidents comprehensively and support remediation efforts.
Collaborate closely with the account team to implement integrated facilities management best practices.
Contribute ideas that drive operational efficiency and innovation.
Prepare service metrics reports and dashboards that provide leadership with visibility into workload, spending, and service delivery performance.