Assistant Executive Housekeeper

MasterCorp•Myrtle Beach, SC

About The Position

The Assistant Executive Housekeeper is a second-level manager who supports management of site housekeeping operations and helps meet quality standards, timeliness goals, and budget targets by directing team members. The role is fully responsible for site operations when the Executive Housekeeper is absent. It also supports positive working relationships with clients and associates, compliance with established standards, and maintenance of site assets. The position involves scheduling and assigning work, monitoring hours and productivity, inspecting rooms and common areas, supporting staff performance and training, hiring and onboarding team members, managing inventory, addressing guest concerns, and overseeing safety and operational reporting. The role works irregular hours and may travel rarely, averaging 5% quarterly. A valid driver's license is required for certain locations. Other duties may be assigned by MasterCorp Management.

Requirements

High school diploma or equivalent combination of education and experience.
Two years of experience directly related to the job, with progressive responsibility.
Proven track record of driving strong performance and key field operations metrics.
Effective written and verbal English communication skills.
Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
Ability to work irregular hours.
Valid driver's license for certain locations.
Ability to perform the essential functions of the position, with reasonable accommodations where applicable.
Physical ability to frequently stand, walk, push, pull, move, lift up to 25 pounds, bend, reach, and perform repetitive motions; occasional ascending and descending.

Nice To Haves

Bachelor’s degree preferred.
Bilingual Spanish skills are a plus.

Responsibilities

Create and post schedules by 5:00 PM every Thursday; assign daily tasks and work to housekeepers, housepersons, and supervisors.
Adjust employee work assignments based on operational needs and callouts.
Monitor daily work hours to ensure compliance with budgeted hours.
Follow the site leader’s directives in their absence.
Promote urgency across the team to ensure units are turned on time.
Inspect rooms and common areas for cleanliness and arrange re-cleaning when needed.
Conduct weekly report cards for housekeeping staff and MSI reports for supervisors.
Promote a welcoming culture of engagement and inclusion, and respond to associate concerns directly or by referring them for assistance.
Provide ongoing performance feedback and coach housekeepers to meet productivity standards.
Enforce policies and procedures and assist with performance management, coaching, counseling, discipline recommendations, termination recommendations, and performance reviews.
Set recurring schedules for MasterTalk and STS sessions and facilitate them in accordance with established SOPs.
Conduct weekly training meetings with supervisors and monthly meetings with all staff.
Finalize the day in the Mastermind system and use MasterMind Mobile to update room statuses for housekeepers and supervisors.
Interview, select, onboard, and orient new team members; ensure 7-Steps to Clean training is delivered according to established guidelines.
Build rapport with resort management and attend resort meetings.
Manage inventory, conduct weekly counts, and order replenishments.
Report unit maintenance issues and maintain vehicle maintenance logs.
Assist with promptly resolving guest complaints.
Conduct safety meetings and ensure staff follow day-to-day safety rules and procedures.
Handle workers’ compensation issues and reporting.
Comply with Resort Operations 15 Non-negotiables.
Perform other duties as assigned.