Assistant Executive Housekeeper

MasterCorp, Inc.•Myrtle Beach, SC

About The Position

The Assistant Executive Housekeeper (AEH) is a second-level manager who helps manage site housekeeping operations, meet quality standards and timeliness goals, and direct team members. The AEH assumes full responsibility for site operations when the Executive Housekeeper is absent. The role assists the Executive Housekeeper with meeting the site budget, maintaining positive relationships with clients and associates, ensuring adherence to established standards, and maintaining site assets. The position requires working irregular hours and includes rare travel, averaging 5% on a quarterly basis. The role may also involve additional tasks as directed by MasterCorp Management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or an equivalent combination of education and experience.
Two years of experience directly related to the job, with progressive responsibility.
Proven track record of driving strong performance and key field operations metrics.
Effective written and verbal English communication skills.
Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
Valid driver’s license required for certain locations.

Nice To Haves

Bachelor’s degree preferred.
Spanish bilingual skills are a plus.

Responsibilities

Create and post schedules by 5:00 PM every Thursday; assign daily tasks and work to housekeepers, housepersons, and supervisors.
Adjust employees’ work based on operational needs and callouts.
Monitor daily work hours to ensure compliance with budgeted hours.
Follow the site leader’s directives in their absence and assume responsibility for site operations when the Executive Housekeeper is absent.
Promote urgency across the team to ensure units are turned on time.
Inspect rooms and common areas for cleanliness and arrange re-cleaning when needed.
Conduct weekly report cards for housekeeping staff and MSI reports for supervisors.
Help establish a welcoming culture of engagement and inclusion, respond to associate concerns, and provide ongoing performance feedback.
Enforce established policies and procedures; coach housekeepers to meet productivity standards.
Assist with performance management, including coaching and counseling; recommend discipline or termination when necessary; and conduct performance reviews.
Schedule and facilitate MasterTalk and STS sessions according to established SOPs, conduct weekly supervisor training meetings, and hold monthly meetings with all staff.
Finalize the day in the Mastermind system and use MasterMind Mobile to update room status for housekeepers and supervisors.
Interview, select, and onboard new team members; conduct orientations and ensure 7-Steps to Clean training is delivered within established guidelines.
Build rapport with resort management and attend resort meetings.
Manage inventory, conduct weekly inventory counts, and order replenishments.
Report unit maintenance issues and maintain vehicle maintenance logs.
Help resolve guest complaints promptly.
Conduct safety meetings and ensure staff follow daily safety rules and procedures.
Handle workers’ compensation issues and reporting.
Comply with Resort Operations 15 Non-negotiables.
Perform other duties as assigned.